July Collaboration Community Technical Webinar: “Discover all the new features in the GroupWise 18 client” is scheduled

Mike Bills

The July Collaboration Community Technical Webinar is scheduled and ready for you to Register! We had a great reboot to the webinar series this week and have already schedud and announced the July Webinar. The Topic is: “Discover all the new features in the GroupWise 18 client” So you have upgraded or you are getting …

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The post July Collaboration Community Technical Webinar: “Discover all the new features in the GroupWise 18 client” is scheduled appeared first on Cool Solutions. Mike Bills

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Making a Smooth and Seamless Transition to Windows 10 – Webinar coming up!

Gil Cattelain

Microsoft will discontinue all support for its Windows 7 operating system in January 2020.  Even today, Windows 7 is in an extended support phase, meaning Microsoft is offering paid support but not the free support included with licenses, and only provides security-related updates.  What it means is the clock is ticking for businesses to migrate …

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The post Making a Smooth and Seamless Transition to Windows 10 – Webinar coming up! appeared first on Cool Solutions. Gil Cattelain

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Collaboration Community Technical Webinar: “Best Practices for upgrading to GroupWise 18” is posted

Mike Bills

If you missed it or just want to watch it again, the latest webinar for the Collaboration Community “Best Practices for upgrading to GroupWise 18”  has been posted and you can view it here! Don’t forget we choose the topics for Collaboration Community Technical Webinar series by you telling us what you want to see. …

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The post Collaboration Community Technical Webinar: “Best Practices for upgrading to GroupWise 18” is posted appeared first on Cool Solutions. Mike Bills

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IDM SAP HR Driver 4.0.3.0

Abstract:

Patch update for the Identity Manager SAP HR driver with the SAP JCO version 3. This patch will take the driver version to 4.0.3.0. You must have IDM 4.6 or later to use this driver.

Document ID: 5377310
Security Alert: No
Distribution Type: Public
Entitlement Required: Yes
Files:

  • IDM46_SAPHR_4030.zip (260.1 kB)

Products:

  • Identity Manager 4.6
  • Identity Manager 4.7

Superceded Patches: None

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Self Service Password Reset 4.3.0 Patch Update 1

Abstract: This 4.3 Patch Update 1 (4.3.0.1) release of Self Service Password Reset (SSPR) includes minor fixes and improved features to the 4.3 release detailed below.

Document ID: 5383510
Security Alert: No
Distribution Type: Public
Entitlement Required: Yes
Files:

  • sspr-4.3.0.1.zip (46.13 MB)
  • sspr-4.3.0.1.msi.zip (151.38 MB)

Products:

  • SecureLogin 8.5
  • Access Manager 4.4
  • Identity Manager 4.6
  • SecureLogin 8.1.1
  • Access Manager 4.3.1
  • Access Manager 4.3.2
  • SecureLogin 8.6
  • Self Service Password Reset 4.3
  • Identity Manager 4.7

Superceded Patches: None

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File and Print Community Webinars – 2018 (Jun to Sep)

The first set of webinars in 2018 were well received with some webinars attracting more than 500 registrations. Continuing the run, here are the next set of File and Print Community webinars for OES, iPrint, Filr, and File Reporter. Each webinar will be a duration of an hour, with 45 mins for content and 15 mins …

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7023018: Characters on the screen are missing when SSH client display columns is 129 digits or more

This document (7023018) is provided subject to the disclaimer at the end of this document.

Environment

Reflection for Secure IT Server for Windows 7.2 SP1

Reflection for Secure IT Server for Windows 8.0

Reflection for Secure IT Server for Windows 8.1

Reflection for Secure IT Server for Windows 8.2

Reflection for Secure IT Server for Windows 8.2 SP1

Situation

When a client terminal screen width is 129 characters or more, some characters are missing.

Resolution

  • Upgrade to Reflection for Secure IT Server for Windows 8.2 SP1 Update1 HF4 (8.2.1.1112) Contact Micro Focus Customer Care to obtain 8.2.1.1112; support2@microfocus.com or 800.688.3270.
  • Known Issue: When display columns is 132 through 198, wrapping occurs at the correct column and there are no missing characters. At >198 columns, wrapping occurs after the 198th column. For example, when display columns is set to 200 then the 99th and 100th characters display on the next line. There are no missing characters.
  • Workaround: In versions less than 8.2.1.1112, set display columns to 128 or less with “autowrap” enabled. The autowrap setting is enabled by default. To check the setting go to Setup | Terminal… | Emulation.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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7021516: Keyboard Mapping in Reflection Desktop, Reflection 2014, and Reflection 2011

  1. Connect to your host.
  2. Click the Tools tab. In the Input group, click Keyboard Mapper.
  3. You can select the key to map one of two ways:
    • In the Map Keys section, place your cursor in the field and press the key or key combination that you want to map, and then click the Select Action button. Or,
    • In the Keyboard Mapper section, scroll to and select the Key Combination, and then click Modify.

Figure 1: Select the key to map under Map Keys or Keyboard Mapper.

  1. In the Select Action dialog box, there are several Map To options to choose from in the left pane:
Send Key

Sent Text

Launch Application

Open URL

Run Reflection Workspace Macro

Other Action

Action Sequence

Select an action, such as Open URL, in the left pane and make the selections or provide the information required in the right pane.

View Full Size

2413_1.gif

Figure 2: Select the action and configure it. In this example, the F5 key is being mapped to open a URL.

Mapping Control Characters in Reflection

To map a control character, select Send Text in the Select Action dialog box. Then use one of the following methods to enter the symbolic text for the control character in the “Text to send to host” text box:

  • ALT+nnn — Generate a control character by holding down the ALT key and pressing the three digit ASCII number using the numeric keypad. The symbolic text for the control character is placed into text box (<ESC> for ALT+027, for example). Using this method, Reflection 2011 can generate control characters for ASCII 1 (Start of Header) through ASCII 31 (Unit Separator).
  • CTRL+x — Generate a control character by holding down the CTRL key and pressing the letter corresponding to the control character. The symbolic text for the control character is placed into text box (<ESC> for CTRL+{, for example). Using this method, Reflection can generate control characters for ASCII 1 (Start of Header) through ASCII 29 (Group Separator).
  • Symbolic Text — Directly enter the symbolic text of the control character. All control characters from ASCII 0 (Null) through ASCII 31 (Unit Separator) can be entered using this method.

Note: If you are using Reflection 2014 ot later, you can use the “Select a special character“ list to map commonly used special characters, as shown in Figure 4.

Use the following table to identify the value for each control character for each entry method.

Control Character
ALT+nnn
CTRL+x
Symbolic Text
Null


<NUL>
Start Of Header
ALT+001
CTRL+a
<SOH>
Start Of Text
ALT+002
CTRL+b
<STX>
End Of Text
ALT+003
CTRL+c
<ETX>
End Of Transmission
ALT+004
CTRL+d
<EOT>
Enquiry
ALT+005
CTRL+e
<ENQ>
Acknowledgement
ALT+006
CTRL+f
<ACK>
Bell
ALT+007
CTRL+g
<BEL>
Backspace
ALT+008
CTRL+h
<BS>
Horizontal Tab
ALT+009
CTRL+i
<HT>
Line Feed
ALT+010
CTRL+j
<LF>
Vertical Tab
ALT+011
CTRL+k
<VT>
Form Feed
ALT+012
CTRL+l
<FF>
Carriage Return
ALT+013
CTRL+m
<CR>
Shift Out
ALT+014
CTRL+n
<SO>
Shift In
ALT+015
CTRL+o
<SI>
Data Link Escape
ALT+016
CTRL+p
<DLE>
Device Control 1
ALT+017
CTRL+q
<DC1>
Device Control 2
ALT+018
CTRL+r
<DC2>
Device Control 3
ALT+019
CTRL+s
<DC3>
Device Control 4
ALT+020
CTRL+t
<DC4>
Negative Acknowledgement
ALT+021
CTRL+u
<NAK>
Synchronous Idle
ALT+022
CTRL+v
<SYN>
End of Transmission Block
ALT+023
CTRL+w
<ETB>
Cancel
ALT+024
CTRL+x
<CAN>
End of Medium
ALT+025
CTRL+y
<EM>
Substitute
ALT+026
CTRL+z
<SUB>
Escape
ALT+027
CTRL+{
<ESC>
File Separator
ALT+028
CTRL+|
<FS>
Group Separator
ALT+029
CTRL+}
<GS>
Record Separator
ALT+030

<RS>
Unit Separator
ALT+031

<US>

The following example shows how to map an escape sequence.

Figure 3: Map keystroke F4 to send the text Escape 4 in Reflection 2011.

This example shows how to map to the Backspace, using the “Select a special character” list that is available in Reflection 2014 and later.

Figure 4: Map keystroke F4 to send Backspace in Reflection 2014.

Creating an Action Sequence

Follow these steps to map a series of actions to a keystroke.

  1. In the Select Action dialog box, select Action Sequence in the left pane.
2413_2.gif
  1. In the right pane, click the Add button.
  1. In the right pane, under Action category, select an action, such as Send Key, from the list.
  1. Action parameters vary depending on the action selected. If required, you will be prompted for the needed information for each parameter to the right of the Action. Select or provide the Action parameter.

For example, the Send Key action requires the parameter “Key” to be identified.

  1. Repeat steps 3 and 4 for each action in the sequence until the sequence is complete.
  2. Click OK.

Troubleshooting

If you are using non-VT terminal types such as Linux Console, Wyse, SCO ANSI or BBS-ANSI, and have trouble mapping a key, contact Customer Support (https://support.microfocus.com/contact/attachmate.html) for the latest update,.

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7023014: How to clear the policy database.

This document (7023014) is provided subject to the disclaimer at the end of this document.

Environment

Change Guardian 4.x

Change Guardian 5.x

Situation

Windows Agent Policies are corrupted and need to be cleared.

Windows Agent service stops multiple times with no explanation or clear error.
New policy is assigned and will not trigger an event after agent performs a heartbeat.

Resolution

To manually clear the Windows Agent Policy database follow the instructions below:

1.) Login to the machine where the Change Guardian agent is installed.
2.) Open Services and stop the Change Guardian Agent Service.
3.) Open file explorer and go to C:program files (x86)NetIQChangeGuardiandata
4.) Locate IQConfig.db right click and select to rename the file. Rename it to IQConfig-BAK.db and save it.
5.) Then locate the IQConfig subdirectory and double click to view the contents.
6.) In the IQConfig sub directory locate the IQConfig.db and right click and select to rename the file. Rename the file to be IQConfig-BAK.db and save it.
7.) Go to Services and start the Change Guardian Agent Service.

Cause

The Change Guardian Agent downloads the assigned policies upon the first heartbeat after any policies are assigned, changed or updated. Rarely the policies can become corrupted in the db files where they are stored causing several issues with agent.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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