Re: Avamar PDM fails with internal error, logs show “lockbox” issue?

Trying to run the Proxy Deployment Manager on an Avamar v7.5 system and it throws an “Internal Error” when trying to create a recommendation – log has the following entries:

2018-02-19T09:58:42.399-0600 TRACE [TaskExecutor-10][ impl.ConnectionManagerService# isValidTicket]: Checking if connection manager ticket is valid: b287fcab-7278-4729-809e-2923fbbf2e68

2018-02-19T09:58:42.401-0600 TRACE [TaskExecutor-10][ impl.ConnectionManagerService# waitForMcSession]: Requesting connection manager mc session

2018-02-19T09:58:42.404-0600 TRACE [TaskExecutor-10][ impl.ConnectionManagerService# waitForMcSession]: Acquired MC session: …f3a17fc39615

2018-02-19T09:58:42.405-0600 INFO [TaskExecutor-10][ util.LockboxUtil# initializeCST]: Initializing CST Lockbox: /etc/vcs/cst

2018-02-19T09:58:42.410-0600 ERROR [TaskExecutor-10][ impl.LockboxService#DefaultMcPassword]: Unexpected exception

com.emc.csp.error.IOException: The Lockbox stable value threshold was not met because the system fingerprint has changed. To reset the system fingerprint, open the Lockbox using the passphrase. : File : /etc/vcs/cst/csp.clb

I can’t figure out what “lockbox” they are talking about. And I thought Avamar got rid of its lockbox?

We have used the PDM at this site to deploy proxies before without any issues.

There hasn’t been anything done recently that I can think of to change anything siginificant with respect to the Avamar and its vCenter integration that would cause this – not sure what might have been done in the VMware environment.

FWIW – VM backups completed successfully over the weekend, and I was able to browse the vCenter by “pretending” to add a new VM client using the same Avamar GUI I am running the PDM from.

Anyone seen this before?

All comments/feedback appreciated – thanks.

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Re: Avamar PDM fails with internal error, logs show “lockbox” issue?

Trying to run the Proxy Deployment Manager on an Avamar v7.5 system and it throws an “Internal Error” when trying to create a recommendation – log has the following entries:

2018-02-19T09:58:42.399-0600 TRACE [TaskExecutor-10][ impl.ConnectionManagerService# isValidTicket]: Checking if connection manager ticket is valid: b287fcab-7278-4729-809e-2923fbbf2e68

2018-02-19T09:58:42.401-0600 TRACE [TaskExecutor-10][ impl.ConnectionManagerService# waitForMcSession]: Requesting connection manager mc session

2018-02-19T09:58:42.404-0600 TRACE [TaskExecutor-10][ impl.ConnectionManagerService# waitForMcSession]: Acquired MC session: …f3a17fc39615

2018-02-19T09:58:42.405-0600 INFO [TaskExecutor-10][ util.LockboxUtil# initializeCST]: Initializing CST Lockbox: /etc/vcs/cst

2018-02-19T09:58:42.410-0600 ERROR [TaskExecutor-10][ impl.LockboxService#DefaultMcPassword]: Unexpected exception

com.emc.csp.error.IOException: The Lockbox stable value threshold was not met because the system fingerprint has changed. To reset the system fingerprint, open the Lockbox using the passphrase. : File : /etc/vcs/cst/csp.clb

I can’t figure out what “lockbox” they are talking about. And I thought Avamar got rid of its lockbox?

We have used the PDM at this site to deploy proxies before without any issues.

There hasn’t been anything done recently that I can think of to change anything siginificant with respect to the Avamar and its vCenter integration that would cause this – not sure what might have been done in the VMware environment.

FWIW – VM backups completed successfully over the weekend, and I was able to browse the vCenter by “pretending” to add a new VM client using the same Avamar GUI I am running the PDM from.

Anyone seen this before?

All comments/feedback appreciated – thanks.

Related:

  • No Related Posts

Listen to How Dell Started Before the Dorm Room

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“Here I am, supposed to be going to college and I’ve got this thriving business in my dorm room,” Michael Dell recently told Guy Raz when being interviewed for his “How I Built This” podcast.

It’s the story that most people are familiar with when they think of Dell. And while those dorm room computer sales may have grown into today’s Dell Technologies company, it’s not where the story really begins.

Michael Dell speaking at Dell EMC World in 2016

No, before he was buying computers, “souping them up” with more capability and reselling them from the campus of The University of Texas at Austin, Dell had a fascination with how things worked and an innate acumen for business.

Dell told Raz he had a wide variety of businesses as a kid – from selling baseball cards to a stamp auction, to working in a gold coin and jewelry store buying item for resale. But to me, it’s his story of selling newspaper subscriptions that really gives insight into his ability to understand customers.

He said he observed three things that helped him formulate a plan that would earn himself an income equal to my first job out of college when he was just 17 years old:

  1. If you sounded like the people you were talking to, they were much more likely to buy the newspaper from you,
  2. People that were getting married were much more likely to buy the newspaper, and
  3. People that were moving into a new house or residence were also far more likely to buy the newspaper.

So, he lined up some high school buddies to go to local county courthouses and bring back public information on who had applied for marriage licenses, then sent those people letters with newspaper subscription offers. And he went to local condominium and apartment complexes that were under construction and pitched them on trial subscription offers for their new residents.

I did plenty of things that didn’t work, but that worked, so I kept doing it

“I did plenty of things that didn’t work, but that worked, so I kept doing it,” he told Raz.

That willingness to try many things and tenacity to keep at it when they didn’t always work probably helped when it came time to try to reassemble some of the things he took apart.

You see, while a fascination with his father’s adding machine, led to the purchase of his first electronic calculator at age seven or eight. And the proximity of a Radio Shack store between home and school meant much time hanging out there checking out new technologies. Just looking at them wasn’t enough.

“What else would you do?” Dell replied when Raz was amazed to hear that he’d taken apart an early IBM PC he bought to determine that the $3,000 system was actually made from about $600 worth of parts. (Now you really see the beginnings of that dorm room business.)

“I wanted to understand it,” Dell explained. “And to understand it, you had to take it apart.”

If you want to understand the vision and leadership that drives our company, then I encourage you to take time to listen to the full interview:


Another opportunity to hear from Michael Dell is coming at the SXSW Conference in March. Dell will be joined by Clay Johnston, the inaugural Dean of the Dell Medical School, to discuss “When Health Care Goes High-Tech.” Conference attendees can also see innovation in tech and meet other disruptive leaders making transformation real at THE EXPERIENCE coming from Dell Technologies at SXSW.



ENCLOSURE:https://blog.dell.com/uploads/2018/02/DEW-2016-Exec-Summit-MSD_1000x500.jpg

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SolVe Online Training now Available 2/19/18

SolVeOnlineName.png

SolVe Online Training is now Available!Click here



SolVe Online will be available to Customers on February 26, 2018


The initial release of SolVe Online will offer the same functionality of SolVe Desktop, with many new features such as:

  • Multi-Platform OS access (tablets, Desktop, and laptops)
  • Search (procedure content)
  • Simplified authentication using SSO
  • No local disk space required
  • Reporting and metrics

Future SolVe Online Releases (Q1 and Q2 2018) will offer additional Features:

  • Mobile capability
  • ETA/ESA integration
  • FCO (Field Change Order) Look up
  • Expanded Search (Knowledgebase, ETA, ESA, etc.)
  • Procedure history
  • Multi-Language support
  • MyService 360 integration
  • Expanded reporting and metrics

Training

Available today –
February 19, 2018.

Customer_SolVe Online 2018 Training.pptx

Note:

The SolVe Desktop application will remain in place with the release of SolVe Online. We have heard your concerns, and understand the continued need for offline access.

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Avamar PDM fails with internal error, logs show “lockbox” issue?

Trying to run the Proxy Deployment Manager on an Avamar v7.5 system and it throws an “Internal Error” when trying to create a recommendation – log has the following entries:

2018-02-19T09:58:42.399-0600 TRACE [TaskExecutor-10][ impl.ConnectionManagerService# isValidTicket]: Checking if connection manager ticket is valid: b287fcab-7278-4729-809e-2923fbbf2e68

2018-02-19T09:58:42.401-0600 TRACE [TaskExecutor-10][ impl.ConnectionManagerService# waitForMcSession]: Requesting connection manager mc session

2018-02-19T09:58:42.404-0600 TRACE [TaskExecutor-10][ impl.ConnectionManagerService# waitForMcSession]: Acquired MC session: …f3a17fc39615

2018-02-19T09:58:42.405-0600 INFO [TaskExecutor-10][ util.LockboxUtil# initializeCST]: Initializing CST Lockbox: /etc/vcs/cst

2018-02-19T09:58:42.410-0600 ERROR [TaskExecutor-10][ impl.LockboxService#DefaultMcPassword]: Unexpected exception

com.emc.csp.error.IOException: The Lockbox stable value threshold was not met because the system fingerprint has changed. To reset the system fingerprint, open the Lockbox using the passphrase. : File : /etc/vcs/cst/csp.clb

I can’t figure out what “lockbox” they are talking about. And I thought Avamar got rid of its lockbox?

We have used the PDM at this site to deploy proxies before without any issues.

There hasn’t been anything done recently that I can think of to change anything siginificant with respect to the Avamar and its vCenter integration that would cause this – not sure what might have been done in the VMware environment.

FWIW – VM backups completed successfully over the weekend, and I was able to browse the vCenter by “pretending” to add a new VM client using the same Avamar GUI I am running the PDM from.

Anyone seen this before?

All comments/feedback appreciated – thanks.

Related:

  • No Related Posts

Avamar PDM fails with internal error, logs show “lockbox” issue?

Trying to run the Proxy Deployment Manager on an Avamar v7.5 system and it throws an “Internal Error” when trying to create a recommendation – log has the following entries:

2018-02-19T09:58:42.399-0600 TRACE [TaskExecutor-10][ impl.ConnectionManagerService# isValidTicket]: Checking if connection manager ticket is valid: b287fcab-7278-4729-809e-2923fbbf2e68

2018-02-19T09:58:42.401-0600 TRACE [TaskExecutor-10][ impl.ConnectionManagerService# waitForMcSession]: Requesting connection manager mc session

2018-02-19T09:58:42.404-0600 TRACE [TaskExecutor-10][ impl.ConnectionManagerService# waitForMcSession]: Acquired MC session: …f3a17fc39615

2018-02-19T09:58:42.405-0600 INFO [TaskExecutor-10][ util.LockboxUtil# initializeCST]: Initializing CST Lockbox: /etc/vcs/cst

2018-02-19T09:58:42.410-0600 ERROR [TaskExecutor-10][ impl.LockboxService#DefaultMcPassword]: Unexpected exception

com.emc.csp.error.IOException: The Lockbox stable value threshold was not met because the system fingerprint has changed. To reset the system fingerprint, open the Lockbox using the passphrase. : File : /etc/vcs/cst/csp.clb

I can’t figure out what “lockbox” they are talking about. And I thought Avamar got rid of its lockbox?

We have used the PDM at this site to deploy proxies before without any issues.

There hasn’t been anything done recently that I can think of to change anything siginificant with respect to the Avamar and its vCenter integration that would cause this – not sure what might have been done in the VMware environment.

FWIW – VM backups completed successfully over the weekend, and I was able to browse the vCenter by “pretending” to add a new VM client using the same Avamar GUI I am running the PDM from.

Anyone seen this before?

All comments/feedback appreciated – thanks.

Related:

  • No Related Posts