ADM – Failed to allocate requested capacity for new VPX to create in SDX

License check-out is failed for pooled bandwidth in the SDX


Tuesday, 22 Sep 20 12:00:07.781 +0200 [Error] [Main] Failure reason: Unknown Error: -2

Tuesday, 22 Sep 20 12:00:07.781 +0200 [Error] [Main] Check-out Platinum bandwidth 20Gbps failed. Continue wit

h 0Gbps

Tuesday, 22 Sep 20 12:00:07.781 +0200 [Error] [Main] Bandwidth check out failure reason: -2

License files in ADM server is generated with 2 different license SA dates.

Sep 22 11:59:53 <> NSSDX07 nslped: get_inventory(): PEM CNS_PBW10MB_CCS, InUseLic: 3000, AvailLic:


Sep 22 11:59:53 <> NSSDX07 nslped: get_inventory(): PEM CNS_PBW10MB_CCS, InUseLic: 5000, AvailLic:


Current pool usage as per SDX logs

Pool 1 : Total : 40 GB : Used : 30GB

Pool 2: Total : 60 GB : Used : 50 GB

So SDX will not be able too check-out license of 20 GB unit since remaining licenses are split into 2 pools


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ShareFile Migration Tool – Install and Use


Click here to download the SFMT installation file.

Once downloaded, run the installation file to begin setup. If you do not have .NET Framework 4.6.2 or later installed on your machine, it will be installed for you. Once installed, a shortcut will be added to your desktop. You may also launch the app from the Start menu. For best results, ShareFile recommends installing the migration tool on the server or computer where your data currently resides.

Note: By default, this app installs to C:Program FilesCitrixShareFile

If you want to change the install location , click on “Options” button and specify the location.


When you launch the migration tool, it will automatically check for updates and prompt you to install when one is available. ShareFile recommends updating to the latest version.

User-added image

Sign In to the Migration Tool

When launching the Migration Tool, you will be prompted to sign into your ShareFile account. Sign in to the account where you wish to upload files.

Auto Login Support – Once SignIn the account details are encrypted and stored in app_settings.cfg file. This is done in order to avoid requesting of “Sign In” when app is launched next times. Admin can any time SignOut or delete this file to login using new sf account details. “app_settings.cfg” file is present in “USERNAMEAppDataRoamingCitrixShareFileMigration Tool”

Note : There are also unique files created containing migration details for each unique users signed in. These files are present in “USERNAMEAppDataRoamingCitrixShareFileMigration Tool”

Eg. Logged in using account “” and initiated migration and scheduled transfers. Now logged out and signed in using account “” and initiated migration. We would maintain two unique files containing the migration details. So if the user logs in back using the same account , the details are maintained. And these files are encrypted. No one can view the details.

Once signed in, Admin is provided with the Home screen.

From the Home view, you can begin a new transfer, view your migration queue, and manage your scheduled migrations and provide feedback.

Users are also provided links to view

  1. Privacy Policy
  2. End User Agreement
  3. Term of Use
  4. Support Page

User would also be able to Send feedback or report problem using “Send Feedback” and “Report Issue” link.

Migration Menu

User-added image

New Transfer – Initiate a new transfer

Manage Transfer – View transfer details ( In progress / Waiting / Completed / Cancelled )

Manage Schedules – View the schedulers created for migration

New Transfer

Admin would be able to initiate transfer using this option.

Transfer Selection View :

Note: Login using SF Admin account to transfer data along with ownership and permission.

If login using SF non Admin account, only data can be migrated not the ownership / permission

User-added image



ShareFile how to setup FTP

Connecting FTP application to ShareFile

You can connect to ShareFile either via traditional FTP (port 21) or using an implicit SSL/TLS connection (port 990). For security, ShareFile only supports secure FTPS transfers, which are sent over SSL, and not SFTP transfers, which are sent over SSH.

ShareFile FTP login and server information can be found in the ShareFile web app. Navigate toPersonal Settings > Advanced Connections > FTP Settings

User-added image

If FTP Settings is not present, an Admin on your account can enable this feature within the Power Tools menu in the Admin section of their account.

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Example Setups

The following recommended setups have been verified by ShareFile Support. Use of these clients with settings not listed here may not be fully supported.

FileZilla Windows and Mac

  1. Click on File.
  2. Select Site Manager. A new window will pop up. Click New Site and set it up as follows:
  3. Name the connection. e.g. ‘ShareFile’
  4. Host – Server address
  5. Server Type – For FTP, select Regular FTP. For FTPS, select Require implicit FTP over TLS.
  6. Login Type – ‘Normal’
  7. User – Enter username in format subdomain/email address
  8. Enter Password – ShareFile account password
  9. Click on the Transfer Settings tab
  10. Select Passive Mode
  11. Click the Connect button

Ipswitch FTP

  1. Click File.
  2. Select Connect
  3. Select Connection Wizard
  4. Name the connection – e.g. ‘ShareFile’
  5. Connection Type –> Regular FTP: Select ‘FTP’ from drop down. Secure FTP: Select ‘FTP/Implicit SSL’ from drop down
  6. Enter Server Address
  7. Enter user name
  8. Format of ‘subdomain’/’email address’
  9. Enter Password
  10. ShareFile account password
  11. Click on the ‘Advanced’ button
  12. Select the ‘Advanced’ tab on the left
  13. Make sure the check box for ‘Use Passive mode for data connections’ is selected
  14. Click Ok and Finish

Cute FTP

  1. Click on the ‘File’ drop down menu
  2. Select ‘New’ –> Regular FTP: Select ‘FTP’ from drop down. Secure FTP: Select ‘FTP/Implicit SSL’ from drop down
  3. A new window will pop up
  4. Label – A connection name, e.g. ‘ShareFile’
  5. Host name – Server address
  6. Enter user name – Use format of subdomain/email address
  7. Enter password – ShareFile account password
  8. Login method – Normal
  9. Select Type.
  10. Under the Data connections type select: Use PASV
  11. Click the Connect button

Smart FTP

  1. Click File
  2. SelectNew Remote Browser
  3. Protocol – Regular FTP: Select ‘FTP’ from drop down. Secure FTP: Select ‘FTP over SSL Implicit’
  4. Host – Server address
  5. Enter user name – Format of ‘subdomain’/’email address’
  6. Enter Password – ShareFile account password
  7. Name the connection – e.g. ‘ShareFile’
  8. Click on the Properties button
  9. Highlight the Connection tab
  10. Under Data Connection and Mode, selectPassive Mode
  11. Click Ok

Cyberduck for Mac

  1. Click the Open Connection icon
  2. Protocol: FTP
  3. Server – Server address
  4. Enter username – Format of subdomain/email address
  5. Enter password – ShareFile account password
  6. Click on the More Options button
  7. Click Connect Mode and select Passive
  8. Click Connect


Provisioning Servers (PVS) entering licensing grace period after a license file change

Provisioning Servers (PVS) entering licensing grace period after a license file change

  • After adding or swapping out new license files on the Citrix License Server, the Citrix Provisioning Services (PVS) deployment is in an unlicensed state or licensing grace period state.

Provisioning Server (PVS) license increments missing from recently allocated and download license files

  • On Dec 3, 2019 Citrix modified the specific license increments included in Citrix Virtual App and Desktop (CVAD) license files downloaded from the licensing center on The goal of this change was to simplify the license delivery to customers and reduce the overall number of license files a customer needs to manage. The result of the licensing change (which occurred in the Citrix back office licensing systems) was the removal of legacy product licenses (such as StorageLink) and the removal of redundant or unnecessary PVS license increments in CVA and CVAD license files. The intent was clean-up oriented, there was no targeted change in customer entitlement to use PVS with their CVAD solution.
  • Standard licenses allocated between 12/3/2019 and 01/10/2020 may have been missing the PVSD_STD_CCS INCREMENT line. That was re-added 01/10/2020. Customers can return and allocate licenses to fix unlicensed PVS servers. Standard customers allocating after 1/10/2020 are not affected.
  • Customers who allocate and download CVAD license files after Dec 3 will see these changes reflected in their license files. If a customer was to compare a CVAD license file from before the change to one after the change they will notice the following license increments have been removed. Below is an example of how a Citrix Virtual Apps and Desktop customer’s license files were changed:

Sample: Citrix Virtual Apps & Desktops Premium – Concurrent

#License files allocated before Dec 3, 2019 include these license increments in a single file allocation and download:








#License files allocated after Dec 3, 2019 include only a single increment


#These were removed in the change

INCREMENT MPS_PLT_CCU #additional Citrix Virtual Apps licenses for legacy support, removed

INCREMENT CEHV_ENT_CCS #deprecated StorageLink licenses, product end of life

INCREMENT CESEP_ENT_CCU #deprecated EdgeSight licenses, product end of life

INCREMENT PVSD_STD_CCS #PVS stand-alone datacenter licenses, removed as redundant

INCREMENT PVS_STD_CCS #PVS stand-alone desktop licenses, removed as redundant