Error: “Cannot connect to server: please check network and try again” on Citrix Workspace

The request for resources/list can be very time consuming and can take upto 30 seconds in worst cases (depending on the performance of the network, StoreFront server or other components). This can cause timeout on the Receiver UI. But the response has been received successfully on the Receiver side.

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

We can figure out whether this issue is caused by network latency by adding the following registry key on the client:

HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixDazzle

Reg_SZ WebUILoadingWatchDogTimeoutMs

WebUILoadingWatchDogTimeoutMs controls the timeout value of watchdog.

Alternately, turn off the Unified Experience in StoreFront (if Receiver 4.4 is being used).

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Error: “Cannot connect to server: please check network and try again” on Citrix Workspace

The request for resources/list can be very time consuming and can take upto 30 seconds in worst cases (depending on the performance of the network, StoreFront server or other components). This can cause timeout on the Receiver UI. But the response has been received successfully on the Receiver side.

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

We can figure out whether this issue is caused by network latency by adding the following registry key on the client:

HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixDazzle

Reg_SZ WebUILoadingWatchDogTimeoutMs

WebUILoadingWatchDogTimeoutMs controls the timeout value of watchdog.

Alternately, turn off the Unified Experience in StoreFront (if Receiver 4.4 is being used).

Related:

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Error: “Cannot connect to server: please check network and try again” on Citrix Workspace

The request for resources/list can be very time consuming and can take upto 30 seconds in worst cases (depending on the performance of the network, StoreFront server or other components). This can cause timeout on the Receiver UI. But the response has been received successfully on the Receiver side.

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

We can figure out whether this issue is caused by network latency by adding the following registry key on the client:

HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixDazzle

Reg_SZ WebUILoadingWatchDogTimeoutMs

WebUILoadingWatchDogTimeoutMs controls the timeout value of watchdog.

Alternately, turn off the Unified Experience in StoreFront (if Receiver 4.4 is being used).

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Blank Screen When Trying To Login to Outlook plugin or ShareFile Web

For Citrix Files Outlook Plugin, follow below:

Make sure that “https://*.sharefile.com” is added to the Trusted sites. The Outlook Plugin by default uses Internet Explorer to login.

Complete the following steps to do this:

  1. Go to Control Panel > Internet Options > Click on Trusted Sites > Add https://*.sharefile.com and https://*.sf-api.com to the trusted sites.
  2. Close and reopen Outlook.

For ShareFile Web app, follow below:

If you see Blank screen on ShareFile Web app or any other tool while trying to login check below

1. On the Gateway vServer, there is a Session Policy for ShareFile Connections.

2. Edit this Policy’s Profile and navigate to the Published Applications tab on the Session Profile.

3. Add a “/” (forward slash) at the end of the port number in the Web Interface option. This option will be specifying the XenMobile Server.

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Error:” Failed to load folder -The folder you are looking for could not be found” on ShareFile Web App or any other tool while accessing Network shares

You may see following error while accessing Network Shares on ShareFile Web App:

Error message :- Request timed out Failed to load folder -The folder you are looking for could not be found. This can occur if the link you used is incorrect, or if it points to a folder that has been deleted or to which you do not have access. All the users got requested permission.

If you attempt to access the ShareFile network share and it prompts for users credentials. The ShareFile Web App credentials may not work.

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How to customize message for storefront where there is no receiver installed in client side

By editing C:inetpubwwwrootCitrix<storeweb_name>customstrings.<language>.js ,customer can customize the message .

Example:

1.For English language client side ,edit

C:inetpubwwwrootCitrix<storeWeb_name>customstrings.en.js

as below.

(function ($) {

$.localization.customStringBundle(“en”, {

UseReceiver: “Use Citrix workspace to access your applications and desktops.”,

Example2: “This is another example”

});

})(jQuery);

2.save.

3.From the client without installing CWA ,open the broswer ,type storefront url,

then the message will be changed as below.

Untitled.png

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