Q: What is Bandwidth in a ShareFile account?
A: Bandwidth is a measure of the total data transfer activity on an account. Every time a file is uploaded or downloaded using your ShareFile account, bandwidth is used. Bandwidth is recorded on your account for any downloads, both complete or incomplete. Uploads count toward your bandwidth if they have been completed.
Q: When does the bandwidth limit reset on my account?
A: Bandwidth resets to zero on the first of every month.
Q: Where can I check my bandwidth usage?
A: Bandwidth and Storage can be checked in the Admin section of your ShareFile account.
Q: Will I be charged if I exceed my bandwidth limit?
A: If you exceed your monthly bandwidth, you will be charged a small overage fee to cover the amount of bandwidth used. When you reach 80% of your bandwidth limit for the month, a notification email is sent to the billing contact on your account warning that you are approaching your bandwidth limit. Another notification is sent when you reach 100% of your account’s bandwidth limit. If you exceed your bandwidth limit for the month, your account will continue to function and employees/clients will still be able to upload/download files without interruption. At the end of the month, your bandwidth overage will be totaled and you will be charged a per megabyte usage fee. Please note that the fee is dependent on your plan level. You can also purchase additional bandwidth on your plan, which is more cost-effective than the overage fee.
Q: Can I purchase additional GBs of bandwidth?
A: Yes. You can purchase additional gigabytes of bandwidth to your account by accessing Admin Settings > Billing > Request Plan Changes.