Troubleshooting NetScaler Hard Disk Errors

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Эта статья была переведена автоматической системой перевода и не был рассмотрен людьми. Citrix обеспечивает автоматический перевод с целью расширения доступа для поддержки контента; Однако, автоматически переведенные статьи могут может содержать ошибки. Citrix не несет ответственности за несоответствия, ошибки, или повреждения, возникшие в результате использования автоматически переведенных статей.

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NetScaler : HDX Insight Shows only 1 hour of data in NetScaler MAS

Tradução automática

Эта статья была переведена автоматической системой перевода и не был рассмотрен людьми. Citrix обеспечивает автоматический перевод с целью расширения доступа для поддержки контента; Однако, автоматически переведенные статьи могут может содержать ошибки. Citrix не несет ответственности за несоответствия, ошибки, или повреждения, возникшие в результате использования автоматически переведенных статей.

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Windows Computer Name does not show the current layer ID number when creating a new layer

There are three main reasons why you might see the machine name not agree with the layer ID:

  • If you rename the machine for an App Layer, the captured registry hive may remember the name change
  • If you use a layer that renamed the machine as a prerequisite when creating or editing a layer
  • If you are using Layer Caching in your connector

When we construct the boot disk, we copy the registry hives from the OS layer, and then we immediately write in the new Windows machine name. Then we play in any prerequisite layers, and then we play in the current layer’s changes (if this is a Add Version instead of a Create Layer). This means that any change of the Windows Machine Name that is played in from a prerequisite layer or previous version of the layer you’re editing will overwrite the machine name as set by the ELM initially.

However, you can also see this problem when you create the first version of a layer, even if you are not using prerequisites, if you are using Layer Caching in your Connector. With Layer Caching, we upload the boot disk once, and for any subsequent layer operations, we clone the previously uploaded boot disk (or the customized boot disk for that specific layer version). The first time you create a layer, we build the boot disk normally, including putting in the Windows machine name. That disk is uploaded, and then it’s cloned to become the personal, customized boot disk for the specific app layer you’re editing. The original uploaded boot disk is left behind so that it can be used for other new layers.

When you create another new app layer, we clone the boot disk that was uploaded for the previous layer, including the machine name. So as long as that initial boot disk remains cached and usable for new layers, it will continue to supply new layers with the Computer Name that was set for the original layer. Each cached layer version keeps its own customized boot disk, which is why layers can individually same machine name changes. It’s only the first version of a layer, that is using a cached boot disk, that could see this.

The workaround is to ignore this, or if your infrastructure absolutely requires unique machine names for different layers (for joining the domain, for instance, if you require that in a layer), to manually edit the machines after they boot.

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Receiver stuck in Connection in progress

Tradução automática

Эта статья была переведена автоматической системой перевода и не был рассмотрен людьми. Citrix обеспечивает автоматический перевод с целью расширения доступа для поддержки контента; Однако, автоматически переведенные статьи могут может содержать ошибки. Citrix не несет ответственности за несоответствия, ошибки, или повреждения, возникшие в результате использования автоматически переведенных статей.

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How to Manage Employee Permissions in ShareFile

How to Manage Permissions

  1. Go to People > Manage Users (or Browse Employees or Browse Clients)
  2. Browse or search for your user. Click the user or the Manage icon on the right, to open the user profile.
  3. Modify permissions as needed, then Save.

Default Employee Permissions

When creating a new employee, the following permissions are granted by default. You can modify these settings during the user creation process.

Note: A grayed setting indicates a permission that the creating user does not have access to or is not permitted to give to others – therefore, they cannot grant that permission to another user.

User Access

Basic Information:

  • Date Created
  • Email Address
  • First Name & Last Name
  • Company name.

Notifications

Modify the user’s default Notification Frequency settings.

Default Email Language

Modify the user’s default Email Notification Language.

Bandwidth Limit

You may select a maximum monthly bandwidth allowance for the employee. This limit will prevent the employee from personally uploading and downloading more data than you allow them. It will also apply to all of their folders, so that they may not share files with others more than you would like for them to.

Note: Employee bandwidth limits can also affect clients that the employee works with by limiting how much they may download from the employee’s folders. This is used by some accounts where employee use may need to be limited to prevent bandwidth overages.

Authentication

Whether the customer is utilizing ShareFile Credentials or Two-Step Verification.

User Access:

General

Change their password

If a user may change their password, they can use the ‘Forgot Password’ link on the login screen if they ever forget the password. If this is not marked, they will need to contact an employee who can manage employee permissions for help logging in.

Access Personal Settings

In personal settings, a user can manage their name, company name, and avatar. They will be able to update or change their password on this page if they have the permission to change their password.

Files and Folders

Use personal File Box

The File Box is a personal storage space where employees may store files for a limited period of time. This space is not generally a collaborative or shared space, although some users may be given access to see other employee’s File Boxes. If you do choose to take away a user’s access to the File Box, they will not be able to use any email plugin tool or add files from their computer when creating a Share message or Link.


Be added to file drops

This will only be available if File Drop is enabled on your account. This will allow users who create new file drops to list this employee as a contact that clients may select to send files to through a form.

People

Manage Clients

This will allow the employee to see the People tab in the navigation bar and to add new users to the account. They will also be able to edit settings for any clients that they create.

Note: Editing a client user’s email address requires the Manage Employees permission.

Edit the shared address book

The Shared Address Book is available to employee users on the account so that they may quickly and easily pull up contact information for users on the account. If this is checked, the employee will be able to add users to the Shared Address Book to allow others to see their contacts on the system.


Share distribution groups

If this permission is enabled, the employee user will be able to create a Shared Distribution group.


Edit other users’ shared distribution groups

When setting up a new Distribution Group, users will have the option to share the group with all employees. If this permission is enabled, the employee user will be able to add more users to a group that has been created on the system and shared with others.

Company Account Info

Edit account appearance

Allow the user to configure account branding and appearance settings.

Billing


View receipts and billing notifications

The Receipts & Billing Notifications link in the Admin Settings > Billing section will allow any user with this permission enabled to download copies of any receipt or invoice for the account.

*You may or may not see the below settings on your user page. These settings will display only if you have the feature enabled on your plan type.


Advanced Preferences

Connectors

Create Network Share Connectors

This permission grants the user the ability to create and manage new Network Share-type Connectors. This permission is only available to ShareFile users on select plans.

Create SharePoint Connectors

This permission grants the user the ability to create and manage new Sharepoint-type Connectors. This permission is only available to ShareFile users on select plans.


StorageZones

Select StorageZone for root-level folders

In order to change another user’s default storage location, membership to the Super User Group is required. This permission is only available to ShareFile users on select plans.


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ShareFile for Android


Supported Localization: German, French, Spanish, Japanese, Simplified Chinese, Korean, Dutch, Russian and Portuguese.


Requirements and Limitations

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Scan to ShareFile

Install

Please download and follow the installation guide linked at the top of the this article.

Scan to ShareFile with ScanSnap

Place the content in your Fujitsu and scan the item. Initiate the scan. ScanSnap will show the scanning process and present its menu. Select Scan to ShareFile.

User-added image


If ShareFile does not appear in the list of Favorites, please make sure your device drivers are up to date.

When selecting Scan to ShareFile for the first time you will be prompted to grant the integration access to your ShareFile account. Enter your ShareFile credentials and click the Sign In button.

User-added image

ScanSnap will remember your ShareFile authorization and you will not be prompted for your login information again. Once authentication is complete, you will be presented with a list of your folders. You may rename your scanned item, as well as unlink your account if you wish.

Next, choose the folder where you wish to store the document to be scanned. You may click the caret beside the root-level folder to open it. To open a subfolder in order to select a folder within, double-click the subfolder name. You may also create a new folder from this menu by clicking the Create Folder button. The New Folder menu will appear. Once you have chosen the folder you wish to upload your scanned file to, click Upload.

User-added image

Once the upload is complete, you will be shown a message confirming upload success.

Scan to ShareFile with Canon P-215ii

Place the content in your Canon P-215ii. Open the Canon CaptureonTouch software that came with your device. Select Scan to ShareFile, then click Scan.

User-added image


If ShareFile does not appear in the list, please make sure your device drivers are up to date.

When the scan is complete, you will be prompted to grant the integration access to your ShareFile account. Enter your ShareFile credentials and click the Sign In button.

Once authentication is complete, you will be presented with a list of your folders. You may rename your scanned item, as well as unlink your account if you wish.

Next, choose the folder where you wish to store the document to be scanned. You may click the caret beside the root-level folder to open it. To open a subfolder in order to select a folder within, double-click the subfolder name. You may also create a new folder from this menu by clicking the Create Folder button. The New Folder menu will appear. Once you have chosen the folder you wish to upload your scanned file to, click Upload.

Once the upload is complete, you will be shown a message confirming the upload was successful.

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Enterprise Sync Manager

Limitations

Requirements

Options

Once you have installed the enterprise sync tool, click Options.

Keep Sync Manager Running in Tray – Allows the esync icon to be present in the task tray even after closing the application window.

Run Scheduled Jobs Concurrently – We recommend limiting your number of jobs to five or less to avoid excessive completion times and performance issues.

Exclude File Types – Examples could include .tmp or .bak files, which are temporary or backup files that may not be needed. To enter the file types, you must include the ‘.’ (dot) with the file extension.

Error Notification Emails – You can choose to be notified when errors occur or when critical errors disable your job. An email will be sent to the email address of the user logged into the app.


Sync Jobs

  • One-Way Sync: has either a ShareFile folder or a local folder as the source, allowing you to mirror a folder in the alternate location. In this type of sync, changes made to the alternate folder will not be reflected in the source folder.
  • Two-Way Sync: automatically recognizes updates made to either folder and adopts them in the other. In the advanced settings of the enterprise sync tool, you can specify the exact schedule for individual sync jobs and set up sync with multiple ShareFile accounts and users.

To create a new sync job, click the Add button.

User-added image

1. Job Details – The job name is what you would like to call the specific job. The user name and password for the job will be your ShareFile login information (email address and password). The subdomain is the first part of your login page URL. For example: https://yourcompany.sharefile.com. Click Authenticate to verify your credentials. When you see the green check mark, proceed.

2. Sync Settings – Selecting Both Directions will set a two-way sync for this job. A two-way sync automatically recognizes updates made to either your ShareFile or local folder and adopts them in the other. Selecting Down will set a one-way sync from your ShareFile account to your local files. Selecting Up will set a one-way sync from your local files to your ShareFile account. Once you have selected the direction of the sync, click the blue Browse icon (to the right of the ShareFile Folder field) in order to select the folders you would like to sync. Select a ShareFile and Local folder as needed.

3.Job Schedule – You can choose to schedule the job as a Continuous, Daily, Weekly or Monthly. Depending on your choice, you may have the option of specifying an interval, either once daily or at a specific timeframe.

To complete the new job, click Create Job.

Manage Jobs

User-added image

Enable / Disable All – Stop or start all currently configured sync jobs.

Action (Turn On / Off) – Enable or disable individual sync jobs.

Reset – This action will bring the job to its original state. All files will synchronize at the next scheduled initialization of the job. ShareFile recommends utilizing the Reset function when troubleshooting a recurring issue.

Sync with a Network Path

When syncing with a network location, select the network path from My Network rather than My Computer during sync job creation.

This allows the enterprise sync tool to view the full network path (i.e. \serverfolder).


Sync with a Shared Company Drive or Similar

The following steps are recommended for advanced users. Consult the following steps when attempting to move data from a shared company drive or a similar network drive that isn’t directly connected to a computer. Note: This functionality may require additional permissions.

  1. To eliminate potential permission issues, log in to your computer as the Admin profile for the machine.
  2. Open the Services menu (Control Panel > Administrative Tools > Services).
  3. Navigate down to ShareFile Sync Service and then right click and select ‘Properties’.
  4. Choose the Log On Tab and select This Account.
  5. Log in as an administrator or your user that has permissions to read, write and execute on the network drive that you trying to sync.
  6. Once you have logged in under This Account, please stop and then restart the ShareFile SyncService under ‘Services’.
  7. Once the program has restarted, you can go in and create a new job.
  8. You will need to make sure that you use the full UNC path of folder in the network drive that you want to sync.
    1. ShareFile Enterprise Sync Manager may not be able to find the location if you give it a mapped path instead of the full UNC path.
    2. You can open the Command Prompt and use the “net use” command to find the full UNC path for your current user.
  9. If you continue to have issues after Step 8, verify that you have the read, write and execute permissions on the drive that you are trying to sync.

Manage users

Since the enterprise sync tool allows you to create jobs under different user names and ShareFile accounts, there is a section to manage users who have set up individual sync jobs. You can view all of the users with current sync jobs by clicking Manage Users.

Click the red X to delete users and their sync jobs, or you can click the settings icon to check authentication, edit password, or enable/disable current jobs.

Known Issues

Folder not found

If you receive the error message “The local folder was not found. Please restore it before re-enabling,” run the enterprise sync tool as the user on the computer where you have access to the sync jobs. To do so, please log in to the computer as an admin and click Start. From here, click Control Panel and select Administrative Tools. In the next screen, open the Services menu. Stop the ShareFile Sync service, and then right-click ShareFile Sync service and select Properties. In the screen that opens, click Log On and select This account. You can then enter the login credentials that you use to log in to the computer with access to the network. Click Apply to finish. To complete the process, start the ShareFile Sync service again and use the enterprise sync tool normally.

If you do not enter a user name to log in to your computer or if you are not sure of your full account name to enter on the Log on screen, you can use the built-in Browse feature to locate this information. This will open a new Select Users window. Click Locations on the new window and select the entire directory or network. Click OK, and then enter the first few letters of your account name in the field asking you to enter the object name to select. Next, click Check Names. This will pull up a list of the names that match your entry. You can select your user name from the list and click OK. This will fill your user name in the account field.


Intuit QuickBooks issues

Intuit QuickBooks database files are continuously in use by the QuickBooks backup software, which will not allow these items to be uploaded by the enterprise sync tool. As long as QuickBooks is running, the enterprise sync tool will not be able to upload the QuickBooks file. It may be possible to sync a QuickBooks database file, but QuickBooks must be closed completely, which requires you end to all QuickBooks processes in the Task Manager. To upload QuickBooks database files to ShareFile, log in to the web-based application or use the ShareFile Desktop Widget.


File Path Too Long

Due to Microsoft file path limitations, ShareFile enforces a file path limit of 248 characters for a given file and 260 characters for a given folder.

Use with Windows 2008 / 2012 R2 servers

While the tool may function in these environments, they are not officially supported. Consequently, ShareFile Customer Care cannot assist in troubleshooting these particular setups.

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ShareFile Outlook Plugin Troubleshooting Tips

Tradução automática

Эта статья была переведена автоматической системой перевода и не был рассмотрен людьми. Citrix обеспечивает автоматический перевод с целью расширения доступа для поддержки контента; Однако, автоматически переведенные статьи могут может содержать ошибки. Citrix не несет ответственности за несоответствия, ошибки, или повреждения, возникшие в результате использования автоматически переведенных статей.

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Microsoft Folder Redirection Policy is not working when Citrix Profile Management is enabled

Tradução automática

Эта статья была переведена автоматической системой перевода и не был рассмотрен людьми. Citrix обеспечивает автоматический перевод с целью расширения доступа для поддержки контента; Однако, автоматически переведенные статьи могут может содержать ошибки. Citrix не несет ответственности за несоответствия, ошибки, или повреждения, возникшие в результате использования автоматически переведенных статей.

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