Fair Share calculation for Bandwidth provisioning on SD-WAN

Note: To set an unlimited Max (kbps) rate, enter ‘0’ (zero) into the cell.

Calculation of Fair share (Kbps):

Based on the above snippet we have three Services: Virtual Path, Internet and Intranet Services.

By default, we define 1000 shares for each service and a minimum bandwidth for control packets i.e. Min (Kbps).

The amount of bandwidth available for fair allocation is based on the total permitted in the group minus the sum of the minimums for each service in the group.

Calculation : 80 + 100 + 100 = 280 Min Kbps (Reserved)

: 3000 Kbps (Permitted Rate) – 280 (Min Kbps) = 2720 Kbps

: 2720/3 = 907 Kbps for each Service

: 907 + 80 = 320 Kbps for DC

: 907 + 100 = 1007 Kbps for Internet

: 907 + 100 = 1007 Kbps for Intranet

Fair Shares are nothing but the shares that are used to distribute the LAN to WAN/WAN to LAN eligible bandwidth, which is the Permitted Rate minus the total Min reserved bandwidth of all Services on the WAN Link.

Note: All Services receive their Minimum Reserved Bandwidth before Fair distribution, which could result in Groups with equal Fair Shares having different Fair Rates.

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SD-WAN QoS – FAQ

2. What type of traffic is allocated by default to different Classes?

In the SD-WAN environment, we think of applications as falling into one of the following three classes:

Real-time –VoIP or VoIP like applications, such as Skype or ICA audio. In general, we refer to voice only applications that use small UDP packets that are business critical

Interactive – This is the broadest category, and refers to any application that has a high degree of user interaction. Some of these applications, for example video conferencing, is sensitive to latency, and requires high bandwidth. Other applications like HTTPS, may need less bandwidth, but are critical to the business. Interactive applications are typically transactional is nature.

Bulk – This is any application that does not need rich user experience but is more about moving data (i.e. FTP or backup/replication)

3. How real-time class works vs interactive:

Real-time (RT) classes are given the highest priority and gets up to 50% of the overall scheduler time. Each class can be weighted with respect to the other RT classes, for example, we could have two RT classes one that weighted to 70% and the other to 30%.

Interactive (INT) classes take the next priority and can consume the rest of the scheduler time as the traffic demands. Individual INT classes can be weighted and by default we have 4 weights (high, medium, low and very low) defined.

4. Will bulk suffer if interactive and real-time flows are there?

Yes, Bulk traffic is serviced after real-time and interactive traffic are serviced. Typically, a bulk class gets a lower sustained share % than an interactive class.

5. How QoS classes are prioritized?

Real-time (RT) classes are given the highest priority and gets up to 50% of the overall scheduler time. Each class can be weighted with respect to the other RT classes, for example, we could have two RT classes one that weighted to 70% and the other to 30%.

Interactive (INT) classes take the next priority and can consume the rest of the scheduler time as the traffic demands. Individual INT classes can be weighted and by default we have 4 weights (high, medium, low and very low) defined.

Bulk (BLK) classes takes the lowest priority and can be considered scavenge classes. They can be weighted but they can be completely starved of bandwidth if the INT/RT traffic is consuming all of the scheduler time.

6. What is the purpose of “Retransmit Lost Packets” option under WAN General, IP Rules?

If the receiving SD-WAN appliance detects a missing packet it can request that packet to be resent by the sending SD-WAN appliance.

7. What is the Criteria for the QoS calculation?

QoS is always calculated on the Send Side.

The Fair Share calculation for the services is based on Per Wan Link.

8. What is Duel Ended QoS?

The Receive side sends the Control Packets to advertise the available bandwidth before the actual Data transfer is initiated.

9. How is share provided during contention?

Please refer this article: https://support.citrix.com/article/CTX256716

10. Difference between the Drop Limit and Drop Depth:

Drop Limit: If the Estimated exceeds the threshold, the packet will be discarded. Not valid for Bulk Classes

Drop Depth (Send Buffer): The Max amount of estimated time that packets smaller than the large packet size will have to wait in the class scheduler. If the queue depth exceeds the threshold, the packet will be discarded and the statistics will be counted.



11. How Drop Limit is calculated (MS)?

Number of bytes Queued divided by Bandwidth available for the class.

12. What are transmit modes based on?

•Persistent path – Based on the latency. If there’s a latency >50mS then there will be a penalty on that path and a new path will be chosen.

•Load Balanced Path– Based on the packet Loss.

•Duplicate paths: Packets will be duplicated over the WAN links.

13. What is MOS (Mean opinion Score) under rule groups?

This Feature gathers application statistics from WAN to LAN side of the Virtual path. It Measure of the quality of the experience that an application delivers to end users. It is primarily used for VoIP applications. In SD-WAN, MOS is also used to assess the quality of non-VoIP applications.

14. What is Application QoS and how to implement it?

By default on the SD-WAN, we have pre-defined Application Family based on the type of the application in the incoming Traffic. For Example: Anti-Virus, Microsoft Office, etc…

It is also possible to create Custom application object.

15. QoS Fairness (RED):

Please refer to this Document:

https://docs.citrix.com/en-us/netscaler-sd-wan/10/quality-of-service/qos-fairness.htm

16. Do we have an option to enable Auto Bandwidth provisioning?

Yes, from SD-WAN Version 10.2.x we have an option under Site —> Wan Links —> Provisioning to enable Auto-Bandwidth Provisioning.

17. What is Auto-Bandwidth Provisioning?

When enabled, the shares for all services defined in the Provisioning section will be auto calculated and applied according to the size of Bandwidth that may be required for the remote sites.

18. How to diagnose if an issue is with SD-WAN or not with respect to QoS?

Based on Multiple factors:

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ShareFile Firewall Configuration – IP addresses to whitelist

Purpose

ShareFile Customers who have deployed a network firewall need to whitelist the following IP addresses in order to avoid service interruptions. If customers do not have a firewall, no action is required.

IP details

Click on the links below to proceed to the section directly:

ShareFile Control Plane IP Ranges

ShareFile Outgoing requests (ShareFile to Client)

ShareFile to Client SMTP Servers

Email Notification IPs

Email Notifications

*.sf-notifications.com

198.37.153.46

198.21.0.175 (For Trial Accounts)

mail@sf-notifications.com

167.89.16.23
noreply@sf-notifications.com 167.89.16.230
167.89.16.232

ShareFile Control Plane IP Ranges

Note – whitelisting requests from ShareFile to an on-prem Storage Center

You must allow traffic from the below connections if your on-prem environment communicates with the ShareFile Control Plane.

  • Example scenario: requests sent from ShareFile to an on-prem storage center for a health check.


US Control Plane

CIDR Notation

IP Address

Netmask

52.1.177.90/32

52.1.177.90

255.255.255.255

52.3.211.188/32

52.3.211.188

255.255.255.255

52.22.72.157/32

52.22.72.157

255.255.255.255

52.87.3.154/32

52.87.3.154

255.255.255.255

52.200.24.193/32

52.200.24.193

255.255.255.255

52.87.91.51/32

52.87.91.51

255.255.255.255

52.37.219.8/32

52.37.219.8

255.255.255.255

52.37.89.58/32

52.37.89.58

255.255.255.255

52.37.52.41/32

52.37.52.41

255.255.255.255

52.11.136.239/32

52.11.136.239

255.255.255.255

52.37.208.125/32

52.37.208.125

255.255.255.255

52.37.210.167/32

52.37.210.167

255.255.255.255

52.200.24.11/32

52.200.24.11

255.255.255.255

52.37.129.37/32

52.37.129.37

255.255.255.255

52.6.55.146/32

52.6.55.146

255.255.255.255

52.37.243.95/32

52.37.243.95

255.255.255.255

3.94.248.86/32

3.94.248.86

255.255.255.255

3.213.151.108/32

3.213.151.108

255.255.255.255

100.24.163.216/32

100.24.163.216

255.255.255.255

100.25.95.239/32

100.25.95.239

255.255.255.255

3.218.174.246/32

3.218.174.246

255.255.255.255

35.170.240.139/32

35.170.240.139

255.255.255.255

3.217.81.52/32

3.217.81.52

255.255.255.255

3.208.185.30/32

3.208.185.30

255.255.255.255

EU Control Plane

CIDR Notation

IP Address

Netmask

52.28.80.248/32

52.28.80.248

255.255.255.255

52.28.86.15/32

52.28.86.15

255.255.255.255

52.28.93.20/32

52.28.93.20

255.255.255.255

52.28.106.33/32

52.28.106.33

255.255.255.255

52.28.123.31/32

52.28.123.31

255.255.255.255

52.28.123.168/32

52.28.123.168

255.255.255.255

52.48.148.82/32

52.48.148.82

255.255.255.255

52.50.40.140/32

52.50.40.140

255.255.255.255

52.50.103.48/32

52.50.103.48

255.255.255.255

52.50.103.153/32

52.50.103.153

255.255.255.255

52.49.128.78/32

52.49.128.78

255.255.255.255

52.50.108.81/32

52.50.108.81

255.255.255.255

52.50.111.193/32

52.50.111.193

255.255.255.255

52.28.124.54/32

52.28.124.54

255.255.255.255

52.48.197.157/32

52.48.197.157

255.255.255.255

52.28.126.247/32

52.28.126.247

255.255.255.255

18.196.153.205/32

18.196.153.205

255.255.255.255

35.158.181.96/32

35.158.181.96

255.255.255.255

54.93.144.35/32

54.93.144.35

255.255.255.255

3.121.15.139/32

3.121.15.139

255.255.255.255

3.121.255.90/32

3.121.255.90

255.255.255.255

35.157.224.37/32

35.157.224.37

255.255.255.255

Outgoing Requests (ShareFile to Client)

Region Primary IP 1 Primary IP 2
us-east-1 (Virgina) 34.192.163.240 34.192.163.223
us-east-2 (Ohio) 13.59.239.194 52.14.203.191
us-west-1 (California) 54.176.66.78 52.8.56.68
us-west-2 (Oregon) 35.165.254.91 35.162.215.209
ap-northeast-2 (Seoul) 13.124.156.137 52.78.53.235
ap-southeast-1 (Singapore) 13.228.68.164 13.228.227.43
ap-southeast-2 (Sydney) 54.79.79.53 52.65.48.104
ap-northeast-1 (Tokyo) 52.198.62.54 13.113.146.65
ca-central-1 (Canada) 35.182.98.19 52.60.156.23
eu-central-1 (Frankfurt) 35.156.155.92 35.156.109.86
eu-west-1 (Ireland) 52.211.90.91 52.214.90.84
sa-east-1 (Sao Paulo) 18.231.13.112 54.207.6.242

Custom SMTP IPs

ShareFile to Client SMTP Servers (US)

CIDR Notation IP Address Netmask

23.22.155.226

23.22.155.226

255.255.255.255

52.54.27.154

52.54.27.154

255.255.255.255

52.54.27.2

52.54.27.2

255.255.255.255

ShareFile to Client SMTP Servers (EU)

CIDR Notation IP Address Netmask

52.59.39.187

52.59.39.187

255.255.255.255

52.59.36.111

52.59.36.111

255.255.255.255

52.59.4.117

52.59.4.117

255.255.255.255

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How Fare Shares are calculated for Bandwidth provisioning on SD-WAN?

Note: To set an unlimited Max (kbps) rate, enter ‘0’ (zero) into the cell.

Calculation of Fair share (Kbps):

Based on the above snippet we have three Services: Virtual Path, Internet and Intranet Services.

By default, we define 1000 shares for each service and a minimum bandwidth for control packets i.e. Min (Kbps).

The amount of bandwidth available for fair allocation is based on the total permitted in the group minus the sum of the minimums for each service in the group.

Calculation : 80 + 100 + 100 = 280 Min Kbps (Reserved)

: 3000 Kbps (Permitted Rate) – 280 (Min Kbps) = 2720 Kbps

: 2720/3 = 907 Kbps for each Service

: 907 + 80 = 320 Kbps for DC

: 907 + 100 = 1007 Kbps for Internet

: 907 + 100 = 1007 Kbps for Intranet

Fair Shares are nothing but the shares that are used to distribute the LAN to WAN/WAN to LAN eligible bandwidth, which is the Permitted Rate minus the total Min reserved bandwidth of all Services on the WAN Link.

Note: All Services receive their Minimum Reserved Bandwidth before Fair distribution, which could result in Groups with equal Fair Shares having different Fair Rates.

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Install and Use Citrix Files for Windows

TIPS! Need Citrix Files for Windows? Download it here: http://dl.sharefile.com/cfwin

Contents

System Requirements

Available Localization

Install and Configuration

Basic Operations

Icon Overlays

Accessing Dashboard

Settings Menu

Group Policy Definitions

Known Issues

Citrix Files allows you to access your files in ShareFile directly through a mapped drive providing a native Windows Explorer experience. Files are downloaded only when accessed and temporarily stored on your computer. Changes made to the files are automatically saved back to ShareFile cloud. You can also access additional functionality through the Windows right-click context menu and perform operations such as Sharing or Requesting of files.



System Requirements

  • Windows 7 or Higher
  • Windows Server 2008 R2
  • Windows Server 2012 R2
  • Windows Server 2016
  • .NET 4.6.2 Framework is required



Available Localization

Citrix Files supports the following languages: English, Spanish, French, German, Japanese, Dutch, Portuguese, Korea, Simplified Chinese and Russian.



Install and Configuration

Download the Citrix Files executable. Launch the executable and follow the prompts to install the application. Note: Administrative permissions are required to install on your workstation.

Installation Note: In some environments, mainly Windows 10, a reboot may be required after installation. This is necessary in order to properly load the file system driver to mount the Citrix Files drive. If the user chooses to skip the reboot, you may need to launch the application through the start menu. Drive Mapper + Citrix Files for Windows are not supported on the same device.
Installation Note 2: To install Citrix Files without creating a desktop shortcut, use the syntax CitrixFilesForWindows.exe SHORTCUT=0

Once installed, log into your Citrix Files account. After login, a new drive volume “Citrix Files” will appear on your machine. By default, this drive is S: but may be a different drive letter if S: is already in use. This drive will display all of your files and folders from your Citrix Files account.

User-added image
User-added image

Basic Operations

Operation Description
Open and Edit Open a file in your S: drive, make some edits and save. Your changes will automatically be saved back to your Citrix Files account.
Upload Drag a file or folder to the S: drive to upload. You may also perform a copy and paste to upload a file or folder.
Download Drag a file or folder from the S: drive to your desktop or any other folder to download. You may also perform a copy and paste of files and folders to download.
Delete Drag a file or folder to the trash. Although you will be warned that the file will be permanently deleted, items will be available in Citrix Files’s Recycle Bin.
New Folder Creates a new folder in your ShareFiles account.

Right Click Context Menu

Citrix Files integrates with the Windows Explorer context menu to give the application access to additional Citrix Files options. Right click on a file or folder inside your S: to view the context menu options:

User-added image

Menu Option Description
Share options

Available when you right click on a file or folder.

  • Copy Link – Copies a download link to your clipboard. Link settings will be determined by the share options in your settings.
  • Email with Citrix Files – Send a share download link through email. Message options may be customized before sending or by modifying the default share options in your settings.
  • Email with Mail App – Send a download link using your default email client. Link settings will be determined by the share options in your settings.
Request Files

Available when you right-click on a folder, or within a folder when no files are selected.

  • Copy Link – Copies a request link to your clipboard. Link settings will be determined by the share options in your settings.
  • Email with Citrix Files – Send a request link through email. Message options may be customized before sending of by modifying the default share options in your settings.
Open in Website

Opens up your default browser to the current folder location on the Citrix Files website.

View Details View advanced details of a file including file properties, previous versions, and notes.
Check Out Check out a file. If the file is already checked-out, the Check-in option will appear.
Upload Upload files or folders directly from your computer. Use this option if uploading a large file or a large number of files.
Download Download files or folder to a specific location on your computer. Use this option if downloading a large file or a large number of files.
Add to Favorites Add a file or folder to your Favorites folder. If a file or folder is already a Favorite, you will have the option to remove from Favorites.
Refresh Content Manually refreshes the contents of a folder. Note: Folder contents should update automatically as remote changes are made, but you can use this function if you need to refresh manually.
Manage Folder Permissions Allows you to manage access permissions for a folder. You can add/remove users to that folder or limit which operations they are allowed to perform. This context menu option is only available on Folders.

Icon Overlays

Files and Folders will have an icon overlay representing the status of that item. The following defines what each icon overlay represents:

User-added image

Online-only files / folders don’t take up space on your computer. You see a cloud icon for each online-only file / folder in File Explorer, but the file / folder doesn’t download to your device until you access it. You can’t open online-only files / folders when your device isn’t connected to the Internet.

User-added image

Mixed state Folder occurs when you have some items within it are mixed across online-only, always offline and/or cached.

When you open an online-only file, it is download to your device and becomes a cached file. You can open cached files anytime, even without internet access. If you need to free up space, you can change the file back to online only. To do so just right-click the file and select ‘to be set’ or go to the Citrix Files dashboard – settings – free up space

User-added image

Only files or folders that you mark as “Make available offline” will have a green circle with the white check mark. These files or folders are downloaded to your device and are available offline. The bring these files or folders back to online-only, you need to right-click on the file or folder and select “Make available online”

User-added image

Sync (upload / download) is in progress

User-added image

The file is currently checked out



Accessing the Dashboard

You can access the dashboard by left clicking on the Citrix Files system tray icon. The dashboard will show you recently uploaded files. You can also access your Settings and other options by clicking the (…) in the top right corner of the dashboard.

User-added image

Settings Menu

Access the Settings menu from the dashboard or by right-clicking on the Citrix Files for Windows System Tray icon.

User-added image
Menu Option Description
Log Out Logs you out of your Citrix Files account. Cached files will be deleted.
Launch on Startup Determines whether the application should launch automatically after logging onto the computer.
Reset App Settings

Restores the app settings such as share options to their original, default values.

Enable beta Features If your admin has enabled Desktop Apps Betas, then this setting will appear to allow you to enable Betas on this device.
Drive Location Uses S: as the default drive letter, but can be changed to other drive letters which are currently not in use.
Drive Space Clicking ‘Free Up Space’ will move any cached files

Cached Files icon


to an online-only

Online Only icon


experience. Note, if using the Offline Access Beta, this setting will not move any files or folders you brought offline to an online only experience
Share Options Configure share options including notifications and security options.

Note:

Cache size default is 5GB. This can be modified by your administrator via GPO.

Free Up Space

In the Citrix Files for Windows Settings UI, end users have the ability to Free Up Space. When clicked, Citrix Files for Windows will move any cached files

Cached files icon
to an online-only

Online-only icon


experience.

Note:

It will not move any files or folders you brought offline to an online only experience

User-added image

Upon clicking, Free Up Space a native notification will inform you how much space was freed.

User-added image

Citrix Files includes policy definitions that can be used to push out settings and configuration via Group Policy (GPO). The .admx, .adml files are located at C:Program FilescitrixCitrix FilesPolicyDefinitions

To install:

  1. Copy the .admx file to c:WindowsPolicyDefinitions and the en-us .adml file to c:WindowsPolicyDefinitionsen-us
  2. Open Group Policy Editor and the policy options will be available under:
    1. Computer Configuration → Administrative Templates → Citrix Files
    2. User Configuration → Administrative Templates → Citrix Files
Setting Purpose
Computer Configuration
Enable Application If unchecked, Citrix Files will exit before mounting any drives or displaying any UI.
Enable On Premise Connectors

If unchecked, Network Share, Sharepoint, and Documentum connectors will not be visible in Citrix Files.

Enable Personal Cloud Connectors

If unchecked, Personal Cloud and Office 365 Connectors will not be visible in Citrix Files.

Enable Auto-update If Enable Auto-Update is unchecked, Citrix Files will not automatically update to the latest version.
Delete Cache on Exit If Delete Cache on Exit is checked, downloaded file contents will be removed when the application exits.
Cache Size This policy controls how much disk space (in megabytes) to use for cached files. The minimum cache size is 256 MB and the maximum is 9999 MB.
Cache Location This policy configures the location of the file content cache. By default, AppDataLocalCitrixCitrix FilesPartCache. If a custom path is set, that folder must already exist.
Cache Mode
  • Default: Citrix Files will choose a cache mode appropriate for the environment where it is executing.
  • Immediate: Citrix Files reads and writes directly to and from its cache. This mode uses the least memory, but may be slow if the application cache is not on the local disk.
  • Queued: Citrix Files retains some data in memory and writes to its cache in the background. This mode is recommended if the application cache is stored on a network location.
Maximum Log Size This policy will control how much disk space (in MB) will be used for application logs.
Disable Tutorial If enabled, Citrix Files will not show the tutorial on the initial login of the user.
Enable Offline Access If Enable Offline Access is unchecked, users will not be able to mark folders or files to be available while not connected to the internet.
Prefetch Metadata If this policy is enabled, Citrix Files will preload its filesystem structure. This will improve responsiveness at the expense of some CPU, memory, disk, and network usage.

By default, this functionality is disabled on Virtual Desktops (VDA), but enabled for non-VDA machines.

User Configuration
Account This policy configures the account to use for Citrix Files.
Enable Application If unchecked, Citrix Files will exit before mounting any drives or displaying any UI.
Excluded from Upload File extensions that will not be saved back to Citrix Files. These files can still be read and edited locally.
Mount Point 1-10

Mount a specific Citrix Files folder as a network drive. See Mount Point section below for more info.


Mount Points

Mount points allow you to specify a Citrix Files folder to mount as a network drive. You can specify up to 10 mount points.

Mount points can be configured through group policy editor. See the Group Policy Definitions section for instructions on how to import the Citrix Files policy definitions.

To create a mount point, specify the Citrix Files folder by the path to that folder, separated by the ” character. In some cases, the top-level folder name may vary across user types or across different end-user languages. In such cases, you can create the mount point using %wildcard% alias as outlined in the examples below.

Folder type Example
Personal Folders Personal Folders<FolderName> or %personal%<FolderName>
Shared Folders Shared Folders<FolderName><FolderName2> or %shared%<FolderName>
Favorites Favorites or %favorites%<FolderName>
Network Shares connector Network Shares<connector name> or %networkshares%<ConnectorName>
SharePoint connector SharePoint<connector name> or %sharepoint%<ConnectorName>
Box connector Personal CloudBox or %personalcloud%Box
Dropbox connector Personal CloudDropbox or %personalcloud%Dropbox
Google Drive connector Personal CloudGoogle Drive or %personalcloud%Google Drive
OneDrive connector Personal CloudOneDrive or %personalcloud%OneDrive
Office365 connectors Office 365<connector name> or %office365%<ConnectorName>
Root of account (default view)

User-added image



Known Issues

Issue Description Fix or Workaround (if available)
Install Uninstalling the Citrix Files App will remove the current logged in user’s local AppData, but will not remove any other user’s Citrix Files AppData on that machine. Remove the C:users<user>AppdataLocalCitrixCitrix Files and C:Users<user>AppDataRoamingCitrixCitrix Files directories for each user.
Login User may see ‘Failed to execute action’ on login dialog. Attempt to clear the folder below and restart the app C:Users<user>AppDataRoamingCitrixCitrix Files
Explorer Integration If creating or renaming a folder and the operation fails, it is possible that a duplicate folder name exists inside that folder but has not been granted access to your user to see. Try to create or rename the folder to a different name.
Explorer Integration Windows explorer performance may be degraded if browsing a folder containing a larger-sized .exe file. You can wait momentarily while Explorer will eventually respond. n/a
Explorer Integration Windows explorer performance may be degraded if browsing a folder containing a large amount of image/video files. Utilize the following article: Citrix Files Utilizing Image File Folders
Explorer Integration Files are not displayed when browsing a long folder path exceeding 260 chars. n/a
Explorer Integration If changing drive letters for Citrix Files, the left navigation pane may not refresh to the new drive letter immediately. If you navigate into “PC” folder and then navigate into your new Drive letter, the pane should update correctly.
Explorer Integration Citrix Files drive fails to mount on Windows 10.

There was a recent Windows update in build 1809 which introduced issues with Drive Mounting.
Please see https://support.microsoft.com/en-us/help/4471218/mapped-network-drives-don-t-work-in-windows-10-version-1809 for more information and workarounds.
File Operations File or folder names starting with the ~ symbol cannot be uploaded. (#566) n/a
File Operations If copying a file to another folder, versions will not be copied over. This only applies to ‘copy’ operations, and not move. n/a
File Operations Renaming a file or folder to the same name with different case is not allowed. n/a
File Operations Citrix Files for Windows fails to mount on Windows 10. A recent Windows update in version 1809 introduced issues with drive mounting. For more information and workarounds on mapped drives and Windows 10 1809, see https://support.microsoft.com/en-us/help/4471218/mapped-network-drives-don-t-work-in-windows-10-version-1809
Open/ Edit Editing a checked-out file may result in errors if the user does not have delete permission. Give the user delete permissions for that particular folder, or do not check out the file and edit.
Open/ Edit Temp office files may be seen in explorer during editing of a file. After refreshing the explorer view, the temp files should be removed from the explorer view.
Connectors Mount point configured for OneDrive for Business sub-folder intermittently doesn’t load (#763) Create the mount point to point to the root of the connector. Ex: Office 365<connector name>
Icon Overlays If Citrix Files is installed on same machine as ShareFile Sync, the overlay for Check-in/Check-out may not appear. n/a
Restricted Zone Context menu does not display when you right-click on the restricted zone folder. Currently, we do not support restricted zones.
Delete If a user does not have delete permissions on a folder, if they attempt to delete a file from Citrix Files, the file will temporarily disappear from the Explorer view, but will re-appear within a few seconds along with a system notification message that the delete operation failed. n/a

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