7023369: Insufficient Rights message attempting to manage iPrint objects in iManager

This document (7023369) is provided subject to the disclaimer at the end of this document.

Environment

iPrint for Linux Open Enterprise Server
iPrint Appliance 1.x, 2.x, 3.x

Situation

Trying to manage iPrint objects in iManager returns an “Insufficient Rights” message even when logged in as admin.

Resolution

Restart the ipsmd process. Open a putty session or terminal to the iPrint server or Appliance and logged in as root type:
rcnovell-ipsmd restart

Cause

When the ipsmd process first loads, it reads and caches eDirectory rights data. In some rare and random cases, this cached data gets changed in way that when attempting to manage iPrint objects in iManager, the iPrint management tools are unable to verify rights. Restarting the ipsmd process causes the eDirectory rights data to be refreshed.

Additional Information

Restarting the ipsmd process will temporarily affect printing. Typically the restart process takes no more than a minute. However, depending on the environment, it could take longer.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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7023341: iPrint Appliance Directory Servers Configuration: An error has occurred

This document (7023341) is provided subject to the disclaimer at the end of this document.

Environment

Micro Focus iPrint Appliance 3.x

Situation

When clicking the Synchronize Now button within the iPrint Appliance Directory Servers -> Directory Servers Configuration page, the following error is returned

Last manual synchronization [DATE]

  • Status: Failed
  • Server:
  • Error: An error has occurred. See the server logs for more information.

Resolution

Run the Re-Index Everything tool with the Search Index tool.
  1. Take a snapshot of the Appliance.
  2. Delete the kablink cache
  • rm /vastorage/search/lucene/kablink/*
  • Stop the firewall
    • rcSuSEfirewall2 stop
  • Find the Filr admin password
    • Paste the following command into a terminal session:
      • base64 -di /etc/opt/novell/iprintmobile/conf/credstore.conf
    • Look for the line which shows <entry key=”filr.password”>
    • Copy the password which shows for that entry.
  • Launch the Filr console from the browser.
    • https://<appliance host address>:8444
    • Type ‘admin’ for the user name
    • Type the password found from step 3 for the password
    • Choose “Cancel” when prompted to change the password
  • At the top right corner, click the “admin” link and choose “Administration Console”
  • Click “Search Index” within the left navigation list (under the “Management” section”)
  • Check the box for “Re-Index Everything” and click OK.
    • This might take quite some time so let it continue until it is completed.
  • Start the firewall.
    • rcSuSEfirewall2 start
  • Verify the problem is resolved.
  • Disclaimer

    This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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    7023356: The boot.log file is missing with s390x systems

    This document (7023356) is provided subject to the disclaimer at the end of this document.

    Environment

    SUSE Linux Enterprise Server 12 Service Pack 1 (SLES 12 SP1)

    SUSE Linux Enterprise Server 12 Service Pack 2 (SLES 12 SP2)

    SUSE Linux Enterprise Server 12 Service Pack 3 (SLES 12 SP3)

    Situation

    There is no /var/log/boot.log file found / present on s390x systems.

    Resolution

    Not having a /var/log/boot.log file created is by default expected with IBM Z systems.

    Cause

    The Plymouth services are failing on s390x IBM Z Systems with SLES12SPx since these systems do not have any graphics components.

    Additional Information

    As an alternative it is possible to get the /var/log/boot.log created by removing the plymouth package and instead adding the package blog-plymouth:
    zypper rm plymouth

    zypper in blog-plymouth
    On reboot the /var/log/boot.log should then be created. Also see the SLES12 SP3 Release Notes.

    Disclaimer

    This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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    7023368: Filr Mac Client error: The installed version of FUSE is too old for the operating system.

    This document (7023368) is provided subject to the disclaimer at the end of this document.

    Environment

    Micro Focus Filr 3.4

    Micro Focus Filr Desktop client for Mac

    Situation

    With the Filr 3.4 Desktop client for Mac installed on a Mac 10.13 Operating System, the user will receive continuous popup’s as follows:
    Unsupported macOS Version
    The installed version of FUSE is too old for the operating system. Please Upgrade your FUSE installation to one that is compatible with the currently running version of macOS.
    [OK]
    After closing all the popup windows and launching the Filr Folder within the Filr tray icon, the user won’t be able to see any Filr folders (MyFiles, NetFolder, SharedWithMe).

    Resolution

    Apply the 3.4.1 Filr Update, which includes an updated Filr client for Mac.

    Cause

    The existing OSXFuse v3.7.1. no longer works with the new Mac 10.14 Mojave. The updated Filr Mac client updates the Filr installer package with the new OSXFuse v3.8.2 to include support for Mac 10.14.

    Disclaimer

    This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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    7023367: Unable to Register Windows machines to the PAM server

    This document (7023367) is provided subject to the disclaimer at the end of this document.

    Environment

    Privileged Account Manager 3.2
    Privileged Account Manager 3.5

    Situation

    Unable to register any hosts to the PAM server. The hosts can be Windows or Linux machines. Error seen under the unifid.log on the host machines give the following error.
    Thu Sep 20 16:03:12 2018, 964, 13320, 5104, Error, Peer verification error for in-blr-lytsfe1(127.0.0.1) accessing regclnt.getSessionCache

    Thu Sep 20 16:03:19 2018, 549, 13320, 5104, Info, Unable to open ‘C:Program FilesNetIQnpumservicelocalrexec
    Error, Failed to register with manager 10.138.8.136:29120 500 Unauthorized service registration

    Resolution

    Check the licenses under the PAM server. When you login to the admin console, click on the user (admin) and select ‘About Framework’. Check the licenses and for more information click on “Show License Summary”.
    This should show that the maximum limit has been reached. Upgrade the license and Register the hosts again.

    Additional Information

    This is a license issue, especially when you notice “Error, Peer verification error” under the host unifid.log

    Disclaimer

    This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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    7007242: Unable to start postgres service

    This document (7007242) is provided subject to the disclaimer at the end of this document.

    Environment

    Novell Data Synchronizer

    SUSE Linux Enterprise Server 11

    Situation

    Unable to start postgres service
    ERROR: “Starting PostgreSQLcould not start server ” while starting postgres
    “rcpostgresql status ” output shows as unused
    ps -aux | grep sql | grep -v grep does not show postgres running

    Resolution

    Troubleshooting Steps / Resolution:
    1. Edit /var/lib/pgsql/data/postgresql.conf .
    2. Change “silent_mode = on ” to “silent_mode = off “. This would provide more information as to why is it failing
    3. Start postgresql by typing “rcpostgresql start ” and press Enter
    4. Check if the following error is received. If yes, please follow the steps listed below the error

      2010-11-22 19:15:45 MST WARNING: could not create listen socket for “localhost”

      2010-11-22 19:15:45 MST FATAL: could not create any TCP/IP sockets
    • Edit /etc/hosts
    • Make sure the following line exists at the very top. If not add it before other statements.

      127.0.0.1 localhost
    • Edit /var/lib/pgsql/data/pg_hba.conf
    • Make sure the following lines exist in the file. The following lines are from a DataSync server. Some lines may differ if this is not a DataSync server.

      local all postgres ident sameuser

      host all postgres 127.0.0.1/32 ident sameuser

      host all postgres ::1/128 ident sameuser

      local datasync all md5

      host datasync all 127.0.0.1/32 md5

      host datasync all ::1/128 md5

      local postgres datasync_user md5

      host postgres datasync_user 127.0.0.1/32 md5

      host postgres datasync_user ::1/128 md5

      local mobility all md5

      host mobility all 127.0.0.1/32 md5

      host mobility all ::1/128 md5
    • Restart the server.

    Disclaimer

    This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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    7023319: Syncing Web Console customization to all Web Servers with DRA

    This document (7023319) is provided subject to the disclaimer at the end of this document.

    Environment

    Directory & Resource Administrator 9.0.x
    Directory & Resource Administrator 9.1.x
    Directory & Resource Administrator 9.2.x

    Situation

    A new web page was added on Web01, but it cannot be seen on other web pages. Only the previous customization is seen, how can this be updated? Is it an issue with the server? Is there a way to copy the numerous customizations to another server?

    Resolution

    Open File Explorer and navigate to the following path:
    “C:inetpubwwwrootDRAClientcompnentslibui-templates”
    This folder shows the previously backed up Web Console customizations, as well as the currently implemented customizations within the Web Console.
    This can be manually added by navigating to the folder containing the Web Console customizations, and copying it over to the same folder on another server.

    Cause

    The customization may not have synced with another server within the Multi Master Set. Nothing new is being seen within the Web Console because the customizations have not appeared on the server in question. If customizations have gone missing, they may still be found under the “ui-template” folder as the customizations are backed up when DRA is upgraded.

    Additional Information

    Although the Web Console customizations are backed up automatically when upgrading, Tech Support would still recommend manually backing the folder up as well.

    Disclaimer

    This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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    7023291: SSPR Users locked out after LDAP certificates are updated

    This document (7023291) is provided subject to the disclaimer at the end of this document.

    Environment

    Self Service Password Reset
    SSPR 4.x

    Situation

    Error 5017 authenticating to SSPR
    Error 5059 – A certificate error has been encountered
    Directory unavailable after certificates on the LDAP server were updated
    Users unable to login after updating certs on LDAP server

    Resolution

    Reset the LDAP certificates by deleting and re-importing them through SSPR Config Editor
    Steps if using SSPR Appliance:
    1. Open the SSPR Appliance (port 9443) https://server.whatever.com:9443
    2. Open Administrative Commands
    3. Select Unlock configuration
    4. Open SSPR Configuration Editor by going direrectly to https://server.whatever.com/sspr/private/config/editor (you might need to use a browser other than IE)
    5. In Config Editor, select LDAP ⇨ LDAP Directories ⇨ default ⇨ Connection, LDAP Certificates
    6. Select Clear
    7. Select Import from server
    8. Save Changes
    9. Go back to the appliance (port 9443) https://server.whatever.com:9443
    10. Open Administrative Commands
    11. Select Lock configuration
    Steps if using Linux (.war) or Windows (.msi) implementations of SSPR:
    1. Edit SSPRConfiguration.xml and set “configIsEditable” to true. It should look like this: <property key=”configIsEditable”>true</property> (for more detail see TID 7014954, “SSPR config manager not available” at https://www.novell.com/support/kb/doc.php?id=7014954
    2. Open SSPR Configuration Editor by going direrectly to https://server.whatever.com/sspr/private/config/editor (you might need to use a browser other than IE)
    3. In Config Editor, select LDAP ⇨ LDAP Directories ⇨ default ⇨ Connection, LDAP Certificates
    4. Select Clear
    5. Select Import from server
    6. Save Changes

    Disclaimer

    This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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    7021280: Extra! X-treme Supported Platforms

    Extra! X-treme platform support is based on the product version. Note that Extra! X-treme is a 32-bit application that can run in the 64-bit Windows environments listed below.

    Preferred Platforms
    9.3
    9.3 SP1
    9.4
    9.5
    Windows 10**



    X
    Windows Server 2016



    X
    Windows 8 – Professional or Enterprise (32- or 64-bit)

    X
    X
    X
    Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)
    X
    X
    X
    X
    Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)
    X
    X
    X
    X
    Windows XP – with SP3 (32-bit)
    X
    X
    *

    Windows XP Professional (64-bit)




    Windows Server 2012 R1 or R2
    X
    X
    X
    X
    Windows Server 2008 R2 (64-bit)
    X
    X
    X
    X
    Windows Server 2008 R1 (32- and 64-bit)
    X
    X


    Windows Server 2003 (32- and 64-bit)
    X
    X


    * Extra! X-treme 9.x will install and run on Windows XP 32-bit. In concert with Microsoft’s product support lifecycle (PLC) policies, we no longer provide support for Extra! X-treme 9.4 and higher on Windows XP.

    ** Windows 10 “Windows as a Service” Support Statement.

    Extra! X-treme is supported on the following editions of Windows 10: Windows 10 Education, Windows 10 Pro, and Windows 10 Enterprise. Extra! X-treme is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

    Supported Virtualization Products


    9.3
    9.3 SP1
    9.4
    9.5
    Microsoft App-V
    X
    X
    X
    X
    VMware Workstation/Player, vCloud
    X
    X
    X
    X
    Citrix XenApp 7.x
    X
    X
    X
    X
    Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services
    X
    X
    X
    X

    Note the following:

    • Using Extra! X-treme in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
      • Windows Server 2016, 2012, or 2008 Remote Desktop (Windows Terminal Services)
      • Citrix XenApp 7.18 or higher

    Using Extra! Help

    To view the Extra! Help Update, an Internet browser (and Internet connection) is required.

    To view the legacy Extra! Help on Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see https://support.microfocus.com/kb/doc.php?id=7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

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