An inbound email received from an Office 365 (O365) domain which contains a URL link, will cause Time of Click (ToC) to re-write apostrophes and other characters as question marks.
Emails will still be delivered successfully.
Applies to the following Sophos product(s) and version(s)
Sophos Central Email
Apostrophe (‘) and dash (-) characters are being replaced with a question mark (?) in the email body.
Sophos is actively investigating this issue.
Please review the workaround below and check this article for the latest updates.
If you are aware of the URL that will be sent, you can add the URL to the Time of Click allow list. This can be found under Central Email Settings.
If you trust the sender of the email, you can add them to your Inbound Allow / Block list under Central Email Settings.
Disable Time of Click for the user or group having the issue. This can be done by creating a new policy and only disabling this setting for users that are affected by the issue. This can only be applied to the recipient of the email.
This article will be updated when more information becomes available.
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