Application Error when opening SPSS 23.0 Windows 10

I posted this question once before, but it seems to have disappeared.
I’ve downloaded, installed, licensed both 32 and 64 bit versions of IBM SPSS Statistics 23.0 Grad Pack, installed fix packs 2 and 3, made sure all firewall/antivirus/antimalware software is off, and repeated five times now. When I try to open the program, I get the notice, “IBM SPSS Statistics 23.0 has stopped working”. Then, when I go to restart my machine, I get “Explorer.exe Application Error: the instruction at 0x00007FF753F38662 referenced memory at 0x0000000000000030. The memory could not be written. Click on OK to terminate the program.
I contacted the vendor ( for assistance and they couldn’t help.
I contacted the vendor for my Dell XPS 8920 computer. They tried the same steps I outlined above through remote assist and had the same problem. They said it’s a problem with the SPSS software, not the computer.
Please help! I desperately need this program to run to complete my dissertation.


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