Dell EMC Unity: Unisphere Job page fails to load with “Error Code:0x7d13001” (Dell EMC Correctable)

Article Number: 524995 Article Version: 2 Article Type: Break Fix



Dell EMC Unity Family

When accessing Events>Jobs tab in Unisphere you are met with the following error.

The system encountered an unexpected error. Search for the error code on the support website or product forums, or contact your service provider, if available. (Error Code:0x7d13001)Reload Unisphere UI?

EMCCEMlogcemtracer.log

23 Aug 2018 11:50:16 – [COMMON_DB_SHARED_LIB] ERROR – {0:254709:387164896}[22728|28131|d77ffb40][performRequest @ ../../../components/UI/CLI/plugins/commands/common_db/src/DBOperating.cpp:55] Caught pqxx::pqxx_exception (ERROR: integer out of range).

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23 Aug 2018 11:50:16 – [UemCliProvider] ERROR – {0:254709:388543223}[22728|28131|d77ffb40][processRequest @ ../../../components/providers/native/CliProvider/src/UemCliProvider.cpp:435] Request processing completed with error: The system encountered an unexpected error. Search for the error code on the support website or product forums, or contact your service provider, if available. (Error Code:0x100e000)

There is potentially a Job with an elapsed time greater than 24 days which causes the Job tab to fail to load.

Please contact Dell EMC Technical Support or your Authorized Service Representative, and quote this Knowledgebase article ID.

Fix for this issue is scheduled in a future Unity OE release. The problem is cosmetic and only affects the viewing of active jobs. The workaround is non-disruptive and will require support only commands to address.

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