Fix Outlook “Internal Error Code=0000000E” Error

Summary: Outlook data files (PST and OST) power its smooth functioning. Any glitch in these files and you could end up experiencing issues with some of the most basic Outlook features like sending and receiving emails. Thus, resolving PST and OST file troubles is essential to ensure you can work on your mailbox without any hassles. And Stellar OST to PST Converter is one of the many tools that can help with that.

Microsoft Outlook makes use of two different kinds of data files to store mailbox data. Depending upon the kind of mail server it is synchronized with (POP or Exchange) Outlook either creates a Personal Storage Table (PST) file or an Offline Storage Table (OST) file to act as the storehouse for emails, attachments, journals, notes, calendar entries, etc.

When an Outlook user accesses his Exchange mailbox using the Exchange Cached Mode On, en exact replica of his server mailbox is created on the local machine in the form of a data file. Known as an OST, this file is primarily created to enable users to continue working on their mailboxes even if the Exchange server is unavailable due to maintenance routines, slow Internet connection, or unexpected shutdowns. Whatever changes users make on the mailbox during server downtime are merged with their Exchange mailboxes when it comes back online.

Sometimes, due to technical issues Outlook users can face errors when working with OST files. Resolving them becomes critical to resume mailbox activity. Through this post let us try to highlight one such OST related error, the “Internal Error Code = 0000000E” find out the reasons behind it, and see how it can be solved.

A little background into the error

The Outlook “Internal Error Code = 0000000E” is a typical synchronization error which can arise whenever your Outlook client cannot connect to the Exchange server. While the most prominent reason behind synchronization errors is a slow or interrupted Internet connection causing the synchronization to be interrupted, it can also happen if the OST file you are currently using has been compromised. And there can be several reasons for OST file damage / corruption:

  • Size limit breach (OST files are restricted by a maximum size limit – Outlook 2000 to 2002 (2GB), Outlook 2003 and 2007 (20GB), and Outlook 2010 (50GB) – if you don’t purge your local mailbox of unnecessary stuff every now and then or don’t archive, this size limit can be breached really quickly making OST files prone to corruption)
  • Virus or malware attack
  • Version incompatibilities (opening an OST created with an older version of Outlook from within a newer version)
  • Sudden system shutdown
  • Sudden Outlook termination

If this error arises, users can face problems like mailbox inaccessibility, send-receive failures, Outlook crashes, and worse, loss of mailbox data. To avoid all such catastrophes, it is imperative to “Internal Error Code = 0000000E” at the earliest.

How to Fix “Internal Error Code = 0000000E” in Outlook

There can be several ways to fix the error. For easier understanding we’ve divided them into 2 broad categories: manual and automatic.

Manual Solutions

In general, the manual remedies to a problem are always easily accessible and free of cost. But there are some side-effects associated with them. First take a look at what they are in this case and then we’ll let you in on their drawbacks.

1. Inbox Repair Utility – ScanOST.exe

Microsoft offers an inbuilt inbox repair utility called ScanOST.exe that can detect and repair minor issues within Outlook OST files. This free OST integrity check tool is available for Outlook 2010 and higher versions and is capable of scanning the OST file and repairing the differences that were generated at the time of synching. By default, you can find this file at the following locations:

For Windows XP:

C:Documents and SettingsuserLocal SettingsApplication DataMicrosoftOutlook

For Windows 7 and Windows Vista:


When you’ve located this file, here’s how you can use it to perform OST file repair:

a. Quit Outlook and navigate in Windows explorer to reach ScanOST.exe on your machine

b. Double-click on the file to launch it

c. When the application starts, go to its General tab and click on the ‘Properties’ button

d. Select ‘Outlook’ option from the dropdown menu of ‘Always use this profile’ option

e. Click ‘OK’ to proceed further

f. Select the file that you wish to scan from the ‘Profile Name’ list

g. Click on the ‘Connect’ button when prompted

h. Select the ‘Repair Errors’ check box to allow the utility to automatically correct all the errors

i. Click on ‘Begin Scan’ to initiate the process

When the repair finishes, ideally the error should go away. However, if it doesn’t or if you’re using a version of Outlook that doesn’t support this utility, go to the next fix.

2. Rebuilding the OST file

Rebuilding OST file is fairly simple. All you need to do is delete the existing OST file and allow Outlook to recreate a new one. However, you should be aware that this option comes with the definite risk of data loss unless you have a backup of the corrupted file.

Now that you know how simple the manual methods are, you might be tempted to use them if facing OST issues. However, here’s their flip-side. These manual methods suffer from the following drawbacks:

  • Severely corrupted OST files of large size might not be repaired by such methods
  • They cannot recover deleted items from the OST file
  • The processes are very slow
  • After repair, you might end up losing some of your data

To perform OST file repair in a risk-free and accurate manner, therefore, using commercial and reliable third-party software which guarantee results should be used.

Automated Solution

When it comes to automated OST file repair, nothing comes close to Stellar OST to PST Converter. This software works on the premise that by extracting all mailbox data from damaged OST files and converting it to PST which can be directly imported into Outlook, users can regain access to all their emails, attachments, notes, calendar entries etc. and resume their work at the earliest. The software overrides all shortcomings of the manual methods by performing accurate OST file repair quickly and hassle-freely. It comes laced with an interactive GUI which makes it completely DIY; so users don’t need any prior training to use the tool. In situations of OST file crisis, Stellar OST to PST Converter is the ultimate solution.


How to Resolve “Internal Error code=0000000E” of Outlook OST File – Email Servers – Spiceworks

Free OST to PST Converter to Export, Migrate & Convert OST to PST


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