Re: Captiva Administrator 7.5 crashing

Hello,

We have recently installed Captiva Capture 7.5 version with following patches

Database – P15

Server – P21

Client – 22

We are facing issue with Captiva Administrator and its crashing every time we try to launch it. After few unsuccessful attempt, it will launch but after successful login, it will again crash.

Let me know if any more details are required.

Below is the content of the trace log.

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CaptivaAdministrator Trace started on Tuesday, July 25, 2017 at 4:45:24 AM Eastern Daylight Time(en-US)

Start cmd: “E:OptInputAccelClientbinntCaptivaAdministrator.exe”

Machine: XXXXXXXXXXXXX, Culture: en-US, UI Culture: en-US

Ini Settings:

04:45:24.858 Tid=1,Log file created.

04:45:24.919 Tid=1,Root Directory: C:UsersXXXXAppDataLocalTemp2

04:45:24.919 Tid=1,Data Directory: C:UsersXXXXAppDataLocalTemp2

04:45:24.926 Tid=1,Port opened: 16001

04:45:26.52 Tid=1,Showing login window

04:45:32.657 Tid=5,Fatal unhandled exception

Could not load file or assembly ‘Cassini, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null’ or one of its dependencies. The system cannot find the file specified.

System.IO.FileNotFoundException: Could not load file or assembly ‘Cassini, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null’ or one of its dependencies. The system cannot find the file specified.

File name: ‘Cassini, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null’

at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMarkHandle stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName, ObjectHandleOnStack type)

at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName)

at System.RuntimeType.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark)

at System.Type.GetType(String typeName, Boolean throwOnError)

at System.Web.Hosting.HostingEnvironment.CreateWellKnownObjectInstance(String assemblyQualifiedName, Boolean failIfExists)

at System.Web.Hosting.HostingEnvironment.CreateWellKnownObjectInstance(String assemblyQualifiedName, Boolean failIfExists)

at System.Web.Hosting.ApplicationManager.CreateObjectInternal(String appId, Type type, IApplicationHost appHost, Boolean failIfExists, HostingEnvironmentParameters hostingParameters)

at System.Web.Hosting.ApplicationManager.CreateObject(String appId, Type type, String virtualPath, String physicalPath, Boolean failIfExists, Boolean throwOnError)

at System.Web.Hosting.ApplicationManager.CreateObject(String appId, Type type, String virtualPath, String physicalPath, Boolean failIfExists)

at Cassini.Server.CreateWorkerAppDomainWithHost(String virtualPath, String physicalPath, Type hostType)

at Cassini.Server.GetHost()

at Cassini.Server.<>c__DisplayClass2.<Start>b__1(Object param0)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

WRN: Assembly binding logging is turned OFF.

To enable assembly bind failure logging, set the registry value [HKLMSoftwareMicrosoftFusion!EnableLog] (DWORD) to 1.

Note: There is some performance penalty associated with assembly bind failure logging.

To turn this feature off, remove the registry value [HKLMSoftwareMicrosoftFusion!EnableLog].

Environment stacktrace….

at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)

at System.Environment.get_StackTrace()

at Emc.InputAccel.Core.TraceAdapter.BuildErrorStack(Exception er)

at Emc.InputAccel.Core.TraceAdapter.TraceImpl(Boolean publish, Int32 connectionId, Int64 elapse, String extraInfo, Exception cause, String message, Object[] messageParams)

at Emc.InputAccel.Core.TraceAdapter.Emc.InputAccel.Core.ITrace.TracePublish(Exception cause, String message, Object[] messageParams)

at Emc.InputAccel.CaptivaAdministrator.App.CurrentDomain_UnhandledException(Object sender, UnhandledExceptionEventArgs e)

at System.Web.Hosting.HostingEnvironment.CreateWellKnownObjectInstance(String assemblyQualifiedName, Boolean failIfExists)

at System.Web.Hosting.ApplicationManager.CreateObjectInternal(String appId, Type type, IApplicationHost appHost, Boolean failIfExists, HostingEnvironmentParameters hostingParameters)

at System.Web.Hosting.ApplicationManager.CreateObject(String appId, Type type, String virtualPath, String physicalPath, Boolean failIfExists, Boolean throwOnError)

at System.Web.Hosting.ApplicationManager.CreateObject(String appId, Type type, String virtualPath, String physicalPath, Boolean failIfExists)

at Cassini.Server.CreateWorkerAppDomainWithHost(String virtualPath, String physicalPath, Type hostType)

at Cassini.Server.GetHost()

at Cassini.Server.<>c__DisplayClass2.<Start>b__1(Object param0)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

=======================================================================================================

Thanks

Sanjay

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