Engagement metrics UNIQUE USERS not working

When I click engagement metrics, number of interactions is ok, shows more than 10.000
but UNIQUE users in just 1, why? Also when I open tab users, the locations map is blank.

Why the sessions are not working properly?

Also in interactions page, its full of interactions that have just 1 sentence, HI MY NAME IS…
We open chat automatically is it a reason for these blank entries.

should we add a button to open chat, to make stats work ok?

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