Email Recipient Exception Not Working

I need a solution

I followed the instructions at the URL below, but I am not able to exclude emails sent only to users on my internal domain.   This is on 15.5 with an endpoint running the Outlook client (Office 365 ProPlus).  The test emails I sent to myself are detected, although I have the following listed under Policy List > Configure Policy > Detection tab > Exceptions:

  • OVR_EXCEPTION_INTERNAL_EMAIL_RECIPIENT (Protocol): Protocol is Email/SMTP.
  • OVR_EXCEPTION_INTERNAL_EMAIL_RECIPIENT (Recipient): Match COMPANY_RECIPIENT.
    All recipients must match.

COMPANY_RECIPIENT is a Reusable Recipient Pattern with the company domain “company.com” listed under the URL Domains section.

I only have one policy group and one policy enabled.

Can you please let me know how to troubleshoot this further?

Thanks,

Ryan

https://www.symantec.com/connect/articles/create-dlp-policy-add-exceptio…

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