Event Details – Failed to get commands from the server. error code 3, Application category

I need a solution

I’m currently doing some testing on the SEP Cloud Testpad domain

I’ve successfully setup Endpoint and the policies however when trying to push commands from the cloud console to the device I never get an update.

Looking in the Event page I can see that the device keeps reporting the following error:

Failed to get commands from the server. error code 3, Application category

Any ideas on how I can troubleshoot this?

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