Intranet-unable to access Intranet (https://wtwonline.sharepoint.com/)

I need a solution

Hi Team , 

There is an issue in which user is trying to access sharepoint (intranet) but got ther error that ” Paged can not be displayed” .  URL -= https://wtwonline.sharepoint.com/

URL is allowed in acess policy , user has been add this site in IE for trusted website still user is facing an issue. When user connect to VPN it is not working but when they try this URL without VPN it is working.

Kindly help in this query.

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