Need access to online banking.

I need a solution

My bank has recently installed new online banking software on their webpage, thinkbank.com.  As a result, there is no longer a box in the upper-right corner for me to use to login to my online banking.  I contacted my bank’s customer support line, and long story short, they are insistant that this is an issue with my anti-virus software, and I need to contact you to whitelist thinkbank.com domain so that I can log in to online banking.  I currently have the following installed:

Symantec Endpoint Protection for Mac

Version 14.0.1 (14.0 RU1) buiild 3752 (14.0.3752.1000)

Is this something someone can assist me with?

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