Starting with 18.104.22.168 PolicyCenter by default does not allow you to push touch or look passwords to the PacketShapers due to security concerns. However, this is a problem as one cound guess. To change the behavior back to sharable you have to do the following (from support):
There is a security risk with enabling the password push feature, which is why it has been disabled. The only way to re-enable it is on a case by case basis, as Symantec will require the serial number of the PolicyCenter. Using this serial number, a request will be made to Engineering to create an enablement key, which will then be provided to Support. Support will then provide the enablement key to the customer along with the following instructions:
- Access the PolicyCenter CLI.
- Enable debug mode: pc showdebug 1
- Enter the enablement key you were provided: pc enablepushpw <enablement key>
- Disable debug mode: pc showdebug 0
This PolicyCenter unit will now be able to centrally manage passwords for all PacketShapers that are registered to it.