ProxySG | Cannot FTP file to Server via Proxy (Explicit)

I need a solution

Dear All

  My customer would like FTP via Proxy. Client config explicit and use filezilla for FTP to FTP server.

and i have found article reference for this case as below

https://support.symantec.com/en_US/article.TECH242184.html

i have done following recommend from article but it not working. it have error 425 Can’t open data connection.

you can see error from picture as below,

but when we tried to FTP not via Proxy it working good.

Please recommend how to resolve this issue. if you would like more information please let me know.

Best Regards,

Chakuttha R.

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