Remote Server returned/ Client was not authenticated to send anonymous mail during MAIL FROM [BN6PR12CA0048.namprd12.prod.outlook.com]>

I need a solution

Hello,

We cancled our Symantec account a couple of years ago and sicne then quite a few institutuions/business have been unable to email us as emails addressed to our domain are retunred undeliverable.  Recently we were advised that the issues appears to be that as a former Symantec customer that we did not terminate the service properly after we moved to Office 365. We were advised to contact Symantec to have the service compeletly terminated.  Below is a sample of the error message inclusive of the Diagnostic Info,  recieved by someone attemntting to email us.  A Symantec message does appear in the diagnotic in the diagnostic information: 

(using TLS with cipher AES128-SHA (128/128 bits))

        (Client did not present a certificate)

        by znpcpapbrg01i.bnymellon.com (Symantec Messaging Gateway) with SMTP id 18.7C.04270.F113C6C5; 

Below is the full error message.  Please advise if this can be reolved.  Many many thanks. 

Delivery has failed to these recipients or groups:

erogers@bradmer.com
Your message wasn’t delivered because the recipient’s email provider rejected it.

Diagnostic information for administrators:

Generating server: server-2.bemta.az-d.us-east-1.aws.symcld.net

erogers@bradmer.com
Remote Server returned ‘554 5.7.0 < #5.7.57 smtp; 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [BN6PR12CA0048.namprd12.prod.outlook.com]>’

Original message headers:

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DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=bnymellon.com;

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        ROsTtP5On/0Vw==

Received: from [67.219.247.54] (using TLSv1.2 with cipher DHE-RSA-AES256-GCM-SHA384 (256 bits))

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Authentication-Results: mx.messagelabs.com; spf=pass

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Tue, 19 Feb 2019 11:38:54 -0500

From: “Gasson, George” <george.gasson@bnymellon.com>

Subject: Markets in review week ending 2/15/19

Thread-Topic: Markets in review week ending 2/15/19

Thread-Index: AdTIcZkQ+XuS/IPwQHKb7fmVvhjN7A==

Date: Tue, 19 Feb 2019 16:38:54 +0000

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