Symantec Encryption Desktop

I need a solution

Having difficulty logging into my computer. I know this probably sounds so elementary but I am not on the IT side, yet the executive side. My IT guy is out of town for the next two weeks. This has happened multiple times in the past. I usually just have to put my passphrase in a few times and then it lets me in. Sometimes its one time, other times it’s five. Today though it’s getting quite annoying. I put in the proper username, passphrase, and domain. This actually happened earlier today and after several attempts it worked. Any suggestions? Thank you!

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