So I’m new to this company and they are running Symantec Encryption Management Server. Just using the File Encryption piece with a hand full of users.
Recently we need to add a new user.
I installed Symantec PGP Desktop (same version as the rest of the users).
Imported the domain key. Generated an individual key for the new user and exported it with a password. All keys at this point in the desktop app show Green and synchronize successfully.
Then I imported it onto the Symantec EMS successfully.
The new user shows up, but not able to open any files.
I did notice that all the other users’ keys are listed as GKM and this user is listed as CKM.
I’m obviously doing something wrong, but not sure what.