Knowledge Base

ShareFile – Updated Credit Card, Invoice is Still Due, Need to be Re-billed

Citrix Support can process the credit card payment for you. Submit a support case using this form. Once your payment ...
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How to customize AWS EC2 hosting connection with PowerShell

If you need to add EC2 connection with different URL or you have to connect to internet via proxy server, ...
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/ Citrix

PCoIP : Browser enumeration fails through NetScaler Gateway with VMware conn server 7.7

Fix: Issue would be fixed in the builds 12.0_61.x, 12.1_52.x & 13.x Workaround: As a workaround, you can also apply ...
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/ Citrix

ライセンスコード発行のお知らせ について

<ライセンスコード発行のお知らせ について> Citrix製品ライセンスの大部分はお客様のMy Account(旧My Citrix)に直接発行されます。(一部例外の製品がございます。) ご発注いただいたライセンスがMy Accountに発行されると、発行された旨を通知する 「ライセンスコード発行のお知らせ」のEmailがご発注時にご指定いただいた方宛てに配信されます。 <ライセンスコード発行のお知らせ の内容> ライセンス発行通知には発行日時やオーダー番号や発行されたお客様のライセンスコード等が記載されています。 また、ライセンスの割り当てを行うページへのリンクも含まれており(初回のみ有効)、簡単にライセンスファイルの作成を開始することができます。 ライセンス発行通知のサンプルはこちらからご確認いただけます。 ※ ライセンスファイルの作成は該当ライセンスが登録されているMy Accountの「ライセンスの管理」からも行うことが可能です。 カスタマーサービスTOPページに戻る ...
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Citrix Director Error 'The system is currently unavailable. Please try again later or contact your administrator.”

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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Advisory: Sophos XG Firewall CVE-2018-5389

This article explains that the Sophos XG Firewall is not affected by CVE-2018-5389, a vulnerability with IPsec Internet Key Exchange ...
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/ Sophos

Streamed VDAs Bluescreen a Few Minutes After Booting

Remove the MCSIO drive from the vDisk, which is installed together with the VDA software . 1. Create a new ...
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/ Citrix

How To Control Copy and Paste Between Client and ICA Session

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

How to Configure Session Timeout on StoreFront

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

Folder Structures – Best Practices at the Root Level Folder

Quick Jump (click one!)Who will be creating the structure?Who will need access?Personal FoldersAdvanced Folder SettingsLimitationsTips and Full Guide ​ Who ...
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/ Citrix

How to use Director to monitor NVIDIA GPU usage

Director provides monitoring of the NVIDIA GPU infrastructure in the environment to assist in troubleshooting slowness or unresponsiveness on a ...
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/ Citrix

Secure Mail 19.1.5 for iOS cannot exchange documents

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

How to Reallocate a License File

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

Where to Locate and Download Product Software

This article provides instructions on where to locate and download product software. Requirements To acquire software for products purchased you ...
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/ Citrix

SecureMail: Configuring Multiple Mailboxes

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

Secure Hub on Android always shows badge notification as 1

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

ADC instances in different Subnet/Network cannot contact the license server

For these kind of setup, an additional random port is utilized, due to which a tcp any any port ACL ...
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/ Citrix

How to Deploy Citrix Receiver for Pass-Through Authentication Using Active Directory Group Policy

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

Updates to Management Agent – For XenServer 7.0 and later

Who Should Read This Article? This information is for customers using XenServer 7.0 and later who have the Management Agent ...
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/ Citrix

Windows 10 19H1 (Insider Preview Builds) – Citrix Known Issues

Microsoft releases regular builds of the next version of Windows 10 through their Insider Preview Program. Citrix does not support ...
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/ Citrix
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