Knowledge Base

Request with ShareFile

This article shows you how to request a file from your ShareFile account. Requests can be created using the Citrix ...
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I want to add a file request link to my Outlook signature

Add a File Request Link to Your Outlook Signature 1. Open a New Outlook Email Message. 2. Click the Request ...
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My Citrix Files for Outlook isn't working with my other add-ons or antivirus

Incompatible Add-Ins or Services Citrix Files for Outlook is not supported with any 3rd party service or add-in and cannot ...
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Don't know how to save attachments using Citrix Files for Outlook

Save Attachments to Citrix You can now save an email attachment directly to Citrix with a few clicks. To do ...
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Need to send large files using Citrix Files for Outlook

Sending Large Files We do not recommend attaching large files (more than 500 MB) from your PC through the plugin ...
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/ Citrix

ShareFile Two-Step Verification

Article Contents (click a link to skip to that section)Enabling Two-Step VerificationCan I Force my Users to Use Two-Step Verification?Two-Step ...
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/ Citrix

How do I attach a file with Citrix Files for Outlook?

Attach Files The Attach Files button allows you to attach files from both your PC and files stored with Citrix ...
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/ Citrix

Authentication Push Service is stuck in INIT state

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

Citrix ADC nFactor Basics Cheat Sheet

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

Explorer is crashing consistently on the VDA after installing updates or applications

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

Configure post-authentication Endpoint Analysis scan as a factor in Citrix ADC nFactor authentication

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

Configure periodic Endpoint Analysis scan as a factor in nFactor authentication

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

Configure pre-auth and post-auth EPA scan as a factor in nFactor authentication

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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/ Citrix

Central Update Caches failed to update since 12th November

Support received a number of reports from customers of their Central Update Caches failing to update after the 12th November ...
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/ Sophos

[ADC] db queries through ADC are getting timed out after 180 seconds

The issue was caused due to the nature of db query being made by the client. In which query once ...
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/ Citrix

Storefront: Issue with creating new deployment – “Unable to Create Deployment”

Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.Open a Case ...
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FAQ: ShareFile Reports

Q: Can I See a Report for a Single Folder? A: The activity log will show all activity in a ...
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/ Citrix

Different Type of ShareFile Reports

ShareFile allows Admin users and Employee users with the Allow this user to access account-wide reporting permission to receive detailed ...
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/ Citrix

Configure RDS Licenses for Citrix Virtual Apps and Desktops

Following 2 GPOs should be configured for licensing server and license type for RDS. Apply policy: Computer configuration>Windows component>Remote Desktop ...
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/ Citrix
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