Access to a Citrix Knowledge Center Article is Denied

Citrix has introduced Customer Success Services that allow customers to see privileged Knowledge Center content. Contact your local Citrix Solution Advisor or call 1-800-424-8749 and listen for the option to contact the Sales department; they can help determine which program is right for you.You will continue to have access to certain content as per the matrix below.

Software Updates

Product Type Readme Visible to Download Available to
XenApp 7.X or Higher

XenDesktop 7.X or Higher

Provisioning Services 7.x or Higher

XenMobile 10.X or Higher
Public or Limited or Superseded All
  • Customer Success Services customers
  • Subscription Advantage customers
  • Partners
XenApp 6.X or Earlier

XenDesktop 5.6 or Earlier

Provisioning Services 6.x or Earlier

XenMobile 9.X or Earlier

Application Streaming (all versions)

EdgeSight (all versions)

Single Sign-On (all versions)

Secure Gateway (all versions)

Smart Auditor (all versions)

User Profile Management (all versions)

Web Interface (all versions)

CloudPortal Services (all versions)

CloudPortal Business Manager (all versions)

CloudPlatform (all versions)

VDI-in-a-Box (all versions)
Public All All logged in users
Limited or Superseded All
  • Partners
  • Customers with a TRM agreement
XenServer 7.1 LTSR Cumulative Update 1 Public All
  • Customer Success Services customers
  • Subscription Advantage customers
  • Partners
XenServer (Other versions) Public All All logged in users

Citrix Supportability Pack

Readme Visible to Download Available to
All
  • Customer Success Services customers
  • Partners

Premium Content

  • Available to Customer Success Services Customers and Partners.


Other Content Type

Type Readme Visible to Download Available to
Technotes All All logged in users
Tools All All logged in users
Learning All All logged in users
Security Bulletins All All


Chat

  • Available only to Customer Success Services customers.


For Application Networking Group products (such as NetScaler, CloudBridge, NetScaler (Access) Gateway, Communication Gateway, and Application Gateway), consider subscribing to the Citrix Appliance Maintenance program.

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