Accessing NetScaler Gateway VIP Shows a Blank White Screen

Solution: 1


Copy the /netscaler/ns_gui/ directory from one NetScaler to another using the following instructions [assuming on 10.1.1.1 (working) and 10.2.2.2 (corrupt)]:

root@10.1.1.1# cd /netscaler/ns_gui/

root@10.1.1.1# tar -cvzf /var/netscaler/nsgui.tgz ./ns_gui/*

root@10.1.1.1# scp /var/netscaler/nsgui.tgz nsroot@10.2.2.2:/var/netscaler/

root@10.2.2.2# cd /netscaler/

root@10.2.2.2# rm -R ns_gui/

root@10.2.2.2# mkdir ns_gui

root@10.2.2.2# tar -xvzf /var/netscaler/nsgui.tgz

Solution: 2


Perform a clean install of from 11.1 to NetScaler version 12.1.

After the build, create a custom theme based on X1 and then copy the theme files on top of the resolved issue.

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