AD Password change and Secure Hub Behavior

We frequently receive queries with respect to the AD password change and prompts requesting for password change on the Secure hub.

Secure hub requests for password change in the below scenarios.

Scenario 1: Enable Password Caching is set to OFF

Go To Settings -> Client Properties -> Enable Password Caching -> set to OFF

Test 1 : Change AD password and Sign Off from Secure Hub

Results: Secure Hub Requests to provide Password when logging in

Test 2 : Change AD password and Kill Active User session on NetScaler

Results: Secure Hub Requests to provide Password when logging in

Test 3 : Change AD password and Session Time Out

Results: Secure Hub Requests to provide Password when logging in

Scenario 2 : Enable Password Caching is set to ON

Test 1 : Change AD password and Session Time Out

Results: Secure Hub Requests to provide Password when logging in

Test 2 : Change AD password and Sign Off from Secure Hub

Results: Secure Hub Requests to provide Pin and works fine. No Password change requested

Test 3: Change AD password and Kill active User session on NetScaler

Results: Secure Hub Requests to provide Pin and works fine. No Password change requested

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