Citrix MSI Log Analyzer

Description

The Citrix MSI Log Analyzer is designed to assist with the following scenarios:

  • When failure occurred during install or upgrade or uninstall of XenApp/XenDesktop
  • The Citrix MSI Log Analyzer analyzes the failure and provides helpful info for troubleshooting the issue
  • The Citrix MSI Log Analyzer will also try to point to a knowledge base article helpful to troubleshoot and resolve the issue

What’s New in v1.2.0.9

  • Added support for Storefront logs
  • Added support for uploading experience metrics through TLS 1.2/TLS 1.1.
  • Minor bug fixes and inputs from the feedback

Prerequisites

The user needs to be a Local Administrator on the target machine in order to run the tool.

How to use Citrix MSI Log Analyzer

The Citrix MSI Log Analyzer is a standalone executable file and does not require installation. Just download the tool to a local folder and execute the application.

Citrix MSI Log Analyzer offers various command line to deal with different use cases.

  1. To analyze the failure in the msi log file:

    CitrixMSILogAnalyzer.exe -msilogfile <msi log file path>



    Look for MSI log file under %TEMP%CitrixXenDesktop InstallerMSI Log files” folder and specify the absolute path of the failing msi log file in the above command line.

  2. To analyze the failure from the XenApp/XenDesktop Metainstaller log file::

    CitrixMSILogAnalyzer.exe -metainstallerlogfolder <metainstaller log folder path>

    Example: CitrixMSILogAnalyzer.exe -metainstallerlogfolder “C:UsersxxxxAppDataLocalTempCitrixXenDesktop Installer” where xxxx is the admin user name specific to the user environment

  3. To analyze Citrix XenApp/XenDesktop failure log file under temp folder

    CitrixMSILogAnalyzer.exe

    This option is useful to run the tool on the target machine where the MSI installation failure happened and one is not sure on where to look for msi failure log file.

  4. To view help:

    CitrixMSILogAnalyzer.exe -help

Note: In order to improve Citrix XenApp/XenDesktop and Citrix MSI Log Analyzer, the troubleshooting data not containing any identifiable information from the tool is uploaded to Citrix. This can be controlled using –upload [Yes | No]

Output from the tool

The output of the tool on the console provides:

1. Troubleshooting info of the actual error

2. CTX article to troubleshoot or resolve the issue

3. Log file saved under %TEMP% with prefix mLog_*.txt. The exact name and path is displayed in the output.

Delete Citrix MSI Log Analyzer

Delete the downloaded executable from the current directory. One may also cleanup mLog_*.txt files under %TEMP% directory

Contact Information:

Questions? Concerns? Send any feedback to:

https://podio.com/webforms/18778954/1263577

Disclaimer

These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.

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