FAQ: XenApp, XenDesktop, and XenServer Servicing Options (LTSR)

Citrix Hypervisor, formerly XenServer, is powered by the Xen Project hypervisor.

What’s new and what’s changed with the XenApp and XenDesktop 7.15 LTSR?

While many of the Servicing Options benefits and value add remain the same with the 7.15 LTSR, there are some key updates associated with this release:

  • Citrix has announced a new versioning strategy for LTSR whereas each LTSR will receive its own version number (i.e. XenApp and XenDesktop 7.15 LTSR). Previously an existing version (7.6 FP3) was designated as a LTSR and the LTSR title was appended to the product version (7.6 LTSR).
  • Citrix has modernized our Product Lifecycle Policy for XenApp and XenDesktop to better align with our Servicing Options model, all customers should review the new Product Matrix and associated policy pages.
  • Citrix has introduce the ability to utilize LTSR Virtual Delivery Agents (VDAs) with Citrix Cloud and/or a Current Release management plane to simplify application compatibility and integrate the benefits of LTSR across all Citrix app and desktop deployment models.
  • Current Release customers are encouraged to adopt the LTSR as part of their standard upgrade cycle as it contains updates/fixes for their existing CR site.
  • Citrix has introduced Customer Success Services now that Subscription Advantage is officially End of Sales. Citrix requires customers to have active Customer Success Services to be eligible for the extended lifecycle and cumulative update benefits of LTSR.
  • A variety of new resources has been created for this release to help you determine which Servicing Option is right for you. Key content includes: Deployment Feature Matrix that feature availability across Citrix Cloud XenApp and XenDesktop service, 7.15 LTSR, 7.14 CR and 7.6 LTSR, updated VDI Handbook, new LTSR Feature Comparison Guide, and more.


What is a Long Term Service Release of XenApp/XenDesktop/XenServer?

Long Term Service Release of XenApp/XenDesktop/XenServer is a benefit of Customer Success Services. Customers with Customer Success Services can opt to implement the Long Term Service Release of XenApp and XenDesktop or XenServer to receive 5 years of mainstream support and 5 years of extended support. In addition, by electing to implement a LTSR version, customers will receive fixes, known as a Cumulative Update. A Cumulative Update typically includes only fixes for the LTSR components without introducing new features and functionality that might impact the environment. Cumulative Updates are not considered version upgrades since they are typically void of new features and functionality. Rather, Cumulative Updates are maintenance updates to an existing product version. By opting to deploy an LTSR version of XenApp/XenDesktop/XenServer, customers can take comfort in knowing that they have longer cycles between version upgrades with minimal environment changes, which then lowers the long term IT management costs associated with their XenApp/XenDesktop/XenServer deployments.

What is the ideal customer environment for a Long Term Service Release?

A Long Term Service Release of XenApp/XenDesktop/XenServer is ideal for customers that typically follow a 3-5 year version upgrade cycle, must follow strict compliance testing and validation for any environment changes, and are seeking clear, predictable guidance on releases so that they can adopt them based on business needs and risk tolerance.

Who is eligible for the benefits of a Long Term Service Release?

Customers must have Customer Success Services for all their XenApp/XenDesktop/XenServer licenses to qualify for the 5 years of mainstream support and 5 years of extended support (separate purchase of extended support contract required). Customer Success Services is also required to access the Cumulative Updates for a Long Term Service Release.

What is a Current Release of XenApp/XenDesktop/XenServer?

Any new release of XenApp/XenDesktop/XenServer will be labeled a Current Release. Citrix is simply identifying the standard release process as a Current Release to help differentiate those releases from a Long Term Service Release. Typically XenApp and XenDesktop features are first released to Citrix Cloud, then those features are bundled into more frequent Current Releases. Overtime, Current Releases are bundled into a proven LTSR.

What is the ideal customer scenario for Current Release and Long Term Service Release environments?

Citrix recommends that large enterprise customers have a combination of Current Release and Long Term Service Release environments. It is recommended that customers install the latest Current Release to thoroughly test new features and functionality based on their individual business objectives. The Current Release of XenApp/XenDesktop/XenServer will have the latest features and functionality that address the broadest range of use cases. Whereas, these same enterprise customers will likely have a Long Term Service Release environment for applications and desktops where they are looking to minimize change, simplify long-term maintenance and likely have some regulatory compliance requirements.

Who is eligible for a Current Release?

Access to Current Releases of XenApp, XenDesktop, and XenServer* is a benefit of Customer Success Services. A customer must have active Customer Success Services by the eligibility date of the Current Release to have access to download a Current Release. Customer with a legacy Subscription Advantage contract will be able to access a Current Release for the duration of their agreement; however, they are encouraged to upgrade to Customer Success Services.

*Customers utilizing the free edition of XenServer will be able to access newer Current releases without Customer Success Services.

What is the difference between a Current Release and a Long Term Service Release?

All initial releases of XenApp/XenDesktop/XenServer will be a Current Release. There will likely be multiple Current Releases of a major XenApp/XenDesktop/XenServer version (i.e. 7.11, 7.12, 7.13, 7.14); however, there will likely only be one LTSR release that aggregates all the features of those previous releases after they are considered customer-tested and industry-proven (i.e. 7.15 LTSR). Current Releases will occur more frequently. Citrix thoroughly tests all new technology before releasing any feature to market; however, Current Releases signify new technology and fixes in one combined release. Long Term Service Releases will contain XenApp/XenDesktop/XenServer components and features that have been proven and well established.

Fixes for Current Releases will likely be released in the next Current Release; therefore, it is less likely that an individual fix would be released for a Current Release version. Therefore, customers may be asked to upgrade to the next version of a Current Release that includes the requested fix and new functionality. The cadence of Current Releases may vary throughout the product lifecycle and due to legal and financial restrictions, only general timing can be made generally available.

Long Term Service Releases will have a regular cadence of Cumulative Updates that will typically contain only fixes. Cumulative Updates would typically not include new features or functionality. Customers could plan for Cumulative Updates based on a regular cadence of 3-9 months. Customers with Long Term Service Release environments would not be asked to upgrade to a newer version of the product, for example customers running 7.6 LTSR components will receive Cumulative Updates for 7.6 LTSR – they will not be asked to upgrade to XenApp 7.7.

Below is a table comparing the different servicing options:

Long Term Service Release (LTSR) Current Release (CR)
Customer Success Services Required Yes 1 Yes 1
Product Lifecycle Timelines 5 years of mainstream support + 5 years of extended support 2 Standard product lifecycle milestones 3
Access to Releases Citrix.com/Downloads Citrix.com/Downloads
Cumulative Updates
Yes 4

No 5
Includes Fixes Yes 6 Yes 7
Cumulative Update Schedule 4-6 months 8 N/A
Release Schedule 2-3 years 8 3-9 months 8
Enhancement Requests No enhancements until next LTSR Rapid release cycles, more opportunities for enhancements
  1. Customer Success Services required. Customers with legacy Subscription Advantage have access to Current Releases for the duration of their contract, but are encouraged to upgrade to Customer Success Services
  2. Separate support contract is requires for extended support.
  3. Standard product lifecycle milestones information
  4. Cumulative Updates will typically contain only fixes for Long Term Service Release sites. Customers will be asked to install relevant Cumulative Updates on Long Term Service Release sites.
  5. Rapid release cycles allow customers to add new features and all public fixes by upgrading to the next Current Release. Customers will be asked to upgrade Current Release sites to a newer release that includes relevant fixes as well as new features and functionality.
  6. Customers on Long Term Service Releases will be asked to update to next Cumulative Update that contains the fix.
  7. Customers on Current Releases might be asked to upgrade to next Current Release that contains the fix.
  8. General guidance, Citrix does not make product roadmaps public.

What is the difference between a Long Term Service Release “Update” and a Current Release “Upgrade”?

The following table helps differentiate Updates and Upgrades:

LTSR Cumulative Update CR Version Upgrade
Maintenance Release Feature & Maintenance Release
Software release that provides maintenance corrections and/or fixes Software release that provides functional enhancements as well as fixes
Available to Customer Success Services Customers Available to Customer Success Services Customers

Can a customer have both a Long Term Service Release environment and a Current Release environment?

Yes. Customers can have both an LTSR environment and a Current Release environment within their organization.


Can a customer move a Long Term Service Release environment to a Current Release of XenApp/XenDesktop/XenServer?

Yes. Customers are not required to remain on a Long Term Service Release for an extended period of time. Customer can move an LTSR environment to a Current Release as they deem fit based on business requirements and XenApp/XenDesktop/XenServer features.

Can a customer utilize Citrix Cloud Services with LTSR Virtual Delivery Agents (VDA)?

Yes. Beginning with the XenApp and XenDesktop 7.15 LTSR, customers utilizing the Citrix Cloud XenApp & XenDesktop Service can leverage the LTSR VDA. Customers are required to maintain their LTSR VDA with the latest Cumulative Updates. Standard End of Life (EoL) product milestones and timelines apply as documented in the Long Term Service Release section of the XenApp and XenDesktop Product Matrix.


Can a customer utilize CR components with LTSR Virtual Delivery Agents (VDA)?

Yes. Beginning with the XenApp and XenDesktop 7.15 LTSR, customers can integrate LTSR VDAs into their CR sites. Customers are required to maintain their LTSR VDA with the latest Cumulative Updates. However, the standard product milestones and timelines apply to each LTSR or CR component as defined in the XenApp and XenDesktop Product Matrix. For example, a CR site will only have 18 months until End of Life (EoL); whereas, the LTSR VDA will have 5 years until EoL.


How do I determine the updated End of Life and End of Extended Support dates for Long Term Service Release and Current Release?

Customers and Partners should reference the Product Lifecycle on Citrix.com to determine the extended End of Life and End of Extended Support dates for each LTSR.


How long will Current Release downloads remain on Citrix.com/downloads?

Once a Current Release reaches End of Life Citrix will start planning to remove that Current Release from the downloads page.


What does a customer need to purchase to receive the benefits of Long Term Service Releases?

Customers are required to have Customer Success Services for XenApp and/or XenDesktop and/or XenServer to receive all the benefits of LTSR. A separate contract is also required for extended support.


Are the XenApp, XenDesktop, and XenServer Servicing Options restricted by edition?

No. All current editions of XenApp (Advanced, Enterprise, and Platinum), XenDesktop (VDI, Enterprise, and Platinum), and XenServer (Standard and Enterprise) are eligible for both Current Release and Long Term Service Release benefits. However, active Customer Success Services restrictions apply.


How will the customer know if their environment is Long Term Service Release compliant?

Citrix support and engineering have developed the LTSR Assistant tool and integrated much of that functionality into Citrix Smart Check. These tools will scan your environment and compare your environment with the necessary LTSR components version requirements to determine if you are compliant. The tool provides a report that will outline the necessary updates to achieve compliance. The LTSR Assistant tool is available for download at http://support.citrix.com/article/CTX209577. Smart Check is available from http://citrix.cloud.com.


How will a customer with active Customer Success Services access the Cumulative Updates available to their Long Term Service Release environment?

Customers with active Customer Success Services will access the Cumulative Updates via the Citrix.com download pages for XenApp and XenDesktop or XenServer. Once logged in, Citrix will check to determine if the customer has active Customer Success Services before displaying the Cumulative Updates on the associated LTSR downloads page.


Is it possible for customers to skip a LTSR cumulative update without losing compliance? Is there a need to install any version of a cumulative update when they are released?

As long as the customer is on a base LTSR version, they will be considered compliant. However, if a customer reports an issue, the customer could be asked to move to the latest cumulative update to receive the fix.

Will a customer running an LTSR compliant environment be supported if they also have a non-compliant component?

Citrix does not recommend mixing non-compliant components (i.e. LTSR notable exclusions like Personal vDisk) with an LTSR environment. However, the decision to add a non-compliant component to an LTSR environment should be based on the customer’s risk tolerance. The intention of LTSR is to provide a customer with the best possible long-term stability via minimum environment changes. Deviation from the identified LTSR components introduces risk into the environment, although Citrix does make every effort to release products with the highest level of quality. In terms of the support experience, the mixed LTSR and non-compliant components environment will be supported based on the terms of the support contract and the individual component’s LTSR status. Here are a few examples:

  • If the customer is using a notable exclusion such as Personal vDisk within a 7.6 LTSR compliant environment, the customer maybe asked to isolate the deployments that have the non-compliant components to maintain the benefits of LTSR. If an issue specific to a non-compliant component like Personal vDisk is reported, the customer can expect that a fix will be made available via an upcoming Current Release; whereas for the LTSR components, they can continue to leverage LTSR cumulative updates.

Can a customer use a Current Release (CR) VDA with LTSR version Controller?

Customer deployments that mix CR and LTSR components are not eligible for the benefits of LTSR. For example, customers might want to retain their core management infrastructure components on the LTSR, but move the VDA to latest CR for certain use cases such as a new OS platform support (for e.g., Win Server 2019). In these cases, customers can mix LTSR controllers with CR VDAs, but customers should be well aware of the risks involved in running mixed servicing options environments. Here are some key things to remember in this situation:

  • The site is no longer LTSR compliant and not eligible for the benefits of LTSR including extended support.
  • VDA support will be via CR path and lifecycle. Please reference the Servicing Options product lifecycle pages for more information on CR support and maintenance periods.
  • Latest CR VDA only works with the most recent LTSR release Delivery Controller with the latest Cumulative Update. For e.g., 1906 VDA will work with latest 7.15 LTSR Controller CU only. Citrix will not go to any extended efforts to make the latest CR VDA work with 7.6 LTSR Controller CUs.

Not all features available in a CR VDA might work in a mixed deployment as some features might require both management components and VDA upgrades. In some cases, a newer Citrix Workspace app might be required. Please review documentation to learn about specific feature support requirements.

Can a customer utilize CR components with LTSR Virtual Delivery Agents (VDA)?

Yes. Beginning with the XenApp and XenDesktop 7.15 LTSR, customers can integrate LTSR VDAs into their CR sites. Customers are required to maintain their LTSR VDA with the latest Cumulative Updates. However, the standard product milestones and timelines apply to each LTSR or CR component as defined in the XenApp and XenDesktop Product Matrix. For example, a CR site will only have 18 months until End of Life (EoL); whereas, the LTSR VDA will have 5 years until EoL.

  • Customer site is no longer LTSR compliant.
  • VDA support and maintenance will be supported via CR maintenance contract/path/agreements.
  • Only support previous LTSR Delivery Controller (for e.g 1906 VDA will work with 7.15 LTSR controller and not 7.6 LTSR controller).


Does a customer with Subscription Advantage (SA) and a Support Contract qualify for the benefits of a Long Term Service Release?

Customer can no longer purchase SA or a stand-alone support contract. Citrix now offers Customer Success Services for support as well as many other benefits. A customer with a valid SA contract will have access to the LTSR packages through the duration of their contract. However, only active Customer Success Services will have access to the associated Cumulative Updates.

Here is a breakdown of 7.15 LTSR access by Support Program:

Benefit Subscription Advantage*

*End of Sale was July 1, 2017
Customer Success Services
Download & install 7.15 LTSR Yes Yes
Download & install 7.15 LTSR Cumulative Updates No. Must upgrade to latest Current Release to get fixes. Yes
Technical support through LTSR End-of-Life No Yes
Extended Support eligibility after LTSR End-of-Life No Yes

Will customers without a Customer Success Services have access to the fixes that are specifically targeted at addressing security concerns?

Citrix will make every effort to inform customers, irrespective of their customer support status, that Citrix is releasing a patch for a security vulnerability in our product. However, access to this fix will only be available either as an on-demand fix or through Cumulative Updates of LTSR components or as an upgrade to a Current Release.


Are any components/features excluded from LTSR?

There are two types of components that are excluded from the benefits of LTSR. The first type is referenced as ‘compatible components’. Compatible components are not eligible for the extended milestone, nor will cumulative updates be provided for these components. However, you can have these components within your LTSR environment, but you must adhere to the minimum recommended version and Citrix may ask you to upgrade that component to a newer version to install fixes, a good example is HDX RealTime Optimization Pack. The second type is referenced as ‘notable exclusions’. These are certain XenApp and XenDesktop components that are not ideal for an LTSR environment and having one of these components in your LTSR environment may impact your eligibility for the extended lifecycle milestone dates, an example is Personal vDisk. Reference Citrix product documentation for more information.


Does Citrix recommend certain versions of Citrix Receiver for each LTSR?

Citrix provides a list of minimum Receiver versions that are compatible with each LTSR release. It should be noted that Citrix prepared special program for Citrix Receiver for Windows, details on that program are available here: https://www.citrix.com/support/product-lifecycle/milestones/receiver.html

What is the Citrix Receiver for Windows LTSR program?

The program is a special LTSR program for Receiver for Windows that is different from the XenApp, XenDesktop, and XenServer LTSR program in terms of product lifecycle. The Receiver for Windows LTSR program was created to help customers be on base version of Receiver for Windows for an extended period of time, approximately 18 months. The LTSR Receiver for Windows is eligible for a regular cadence of Cumulative Updates. More information on that program can be found here: https://www.citrix.com/support/product-lifecycle/milestones/receiver.html


Will fixes be provided for Citrix Receiver LTSR version?

Citrix Receiver fixes will be available as part of cumulative updates for the LTSR Citrix Receiver. These Citrix Receiver cumulative updates are full install packages. Customers should reference the latest LTSR compliant Receiver table for more information: https://www.citrix.com/support/product-lifecycle/milestones/receiver.html

Could a customer utilize the Windows Receiver LTSR program for a non-LTSR environment, such as XenApp 6.5?

Yes. The Windows Receiver LTSR program is separate from the XenApp and XenDesktop LTSR program.

Does an LTSR program exist for other types of Citrix Receivers?

Customers utilizing a non-Windows Receiver is encouraged to stay on the latest Current Release even in conjunction with LTSR sites. More information is available here: https://www.citrix.com/support/product-lifecycle/milestones/receiver.html


When will a customer with Customer Success Services running a Long Term Service Release site need to sign up for Extended Support?

Customers with LTSR environments and active Customer Success Services would need to sign up for Extended Support 6 months prior to the End of Mainstream Support date as documented on the Product Lifecycle on Citrix.com. Customers will also need to run the LTSR compliance tool prior to the end of mainstream support milestone. Extended Support Contracts are available for 6-month durations; therefore, a customer would need to renew the contract with Citrix every 6 months for Extended Support, based on the terms and conditions of Extended Support contracts.

How often will Citrix release a Long Term Service Release of XenApp and XenDesktop or XenServer?

Citrix will release a Long Term Service Release of XenApp and XenDesktop or XenServer based on the number of features, implementations, customer support cases and general feedback. However, as very general guidance it can be expected that Citrix will release a new Long Term Service Release every 2-3 years after the 7.15 LTSR; however, Citrix reserves the full rights to alter those timelines.

Will Citrix pre-announce which releases will become the next LTSR version?

Citrix has announced targeted current release and long term service release for 2017. This information is available here.

What resources are available for a Customer to learn more about the Long Term Service Release and Current Release of XenApp, XenDesktop, and XenServer?

Citrix provides a variety of resources to help you evaluation your Servicing Options strategy. Key content includes: Citrix Servicing Options web site, Deployment Feature Matrix that feature availability across Citrix Cloud XenApp and XenDesktop service, 7.15 LTSR, 7.14 CR and 7.6 LTSR, new XenApp and XenDesktop Blueprint/Reference Architecture, updated VDI Handbook, new Reviewer’s Guide and more.

Are other Citrix products going to have Servicing Options?

At this time, only XenApp, XenDesktop, and XenServer have announced Servicing Options. Also, a special program for Citrix Receiver for Windows has been announced. However, other Citrix product lines may offer similar Servicing Options at a later time.


Are other software companies providing Servicing Options?

Yes. Many other software companies have announced similar programs. Microsoft has announced Servicing Options – now Semi-Annual Servicing Channel and Long Term Servicing Channel, previously Long Term Servicing Branch and Current Branch – for Windows 10. Other companies such as Adobe, OpenSUSE, etc. have similar offerings.


How will Citrix support Semi-Annual Channel (SAC) and Long-Term Servicing Channel (LTSC) with Long Term Service Release and Current Releases?

Citrix is committed to supporting Microsoft releases as soon as possible. Citrix is actively evaluating the July 2017 announcement regarding Semi-Annual Servicing Channel (SAC) and Long-Term Servicing Channel (LTSC) and how it impacts Citrix CR and LTSR strategy. Please reference this article for updates: https://support.citrix.com/article/CTX224843.

Does Citrix 7.15 LTSR support Windows 10 1703Semi-Annual Servicing Channel (SAC)?

Yes.

Will Citrix continue to support all LTSR operating systems for the full 10 years? (For example, will 7.15 LTSR support 2008R2 for 10 years?)

Citrix XenApp, XenDesktop and associated components are only supported on operating system versions that are supported by their manufacturer. Customers may be required to purchase extended support from operating system manufacturer.


Is there a time period where a customer could downgrade a component to become LTSR compliant?

Nothing stops a customer from downgrading a component. For example, a customer on 7.7 can downgrade to 7.6 LTSR to receive the benefits of implementing a LTSR version. Please refer to the product documentation before making this decision.


Is Citrix discontinuing the process of providing Hotfix Rollup Packs (HRP) for XenApp and XenDesktop?

With LTSR, Cumulative Updates will replace Hotfix Rollup Packs (HRP). Hotfix Rollup Packs (HRP) will still be made available for XenApp 6.5.


Will Citrix ever force a customer to move to the latest LTSR prior to the 5 + 5 (10 year) timeline?

Customers may want to move to a new LTSR version based on new operating system support reasons or new Citrix features available in the next LTSR, but will not be forced to move. Please note, a separate extended support contract must be purchased for the 5 years of extended support, additional fee may apply.

How will Citrix help customers easily migrate onto future LTSR releases?

Citrix aspires to make upgrades between LTSR versions as seamless as possible and will strive to provide in-place upgrade options

Can I use Personal vDisk with Windows 7 desktops in XenApp and XenDesktop 7.15 LTSR?

Citrix excluded Personal vDisk (PvD) from XenApp and XenDesktop 7.6 LTSR, announced in Jan 2016. Additionally, Citrix has announced the deprecation of the PvD technology and recommends that customers start using Citrix App Layering going forward. Citrix App Layering (version 4.4 and later) is a compatible component of XenApp and XenDesktop 7.15 LTSR. However, to help customers with existing PvD deployments on Windows 7 migrate to Citrix App Layering technology, Citrix has decided to provide limited time support for PvD deployments for Windows 7 desktops via XenApp and XenDesktop 7.15 LTSR Cumulative Updates (CUs) until Jan 14, 2020. The PvD component will be removed from LTSR CUs and not supported after Jan 14, 2020. Additionally, use of PvD for Windows 7 beyond Jan 14, 2020 will render LTSR sites non-compliant. Also, please note that PvD for Windows 10 continues to be excluded from 7.15 LTSR. Therefore, customers should not use it with their 7.15 LTSR sites.

XenApp and

XenDesktop LTSR
Windows 7 Windows 10
Citrix App Layering Personal vDisk (PVD) Personal vDisk (PVD) Citrix App Layering
7.6 LTSR Excluded Component Excluded Component Excluded Component Excluded Component
7.15 LTSR Compatible Component

*Citrix recommended technology for 7.15 LTSR
Limited Support until

Jan 14, 2020

*CU requirements apply and customers need to plan migration to App Layering
Excluded Component Compatible Component


Can I use Personal vDisk with Windows 10 desktops in XenApp and XenDesktop 7.15 LTSR site?

No. Using Personal vDisk with Windows 10 desktops in XenApp and XenDesktop 7.15 LTSR site will break LTSR compliance for the site.

Personal vDisk functionality provided by XenApp and XenDesktop is now deprecated for current releases*. Citrix is replacing this functionality with recently acquired technology from Unidesk (Citrix App Layering). During this transition time, Citrix continues to maintain current support levels as described in https://www.citrix.com/support/programs/software-maintenance/xenapp-and-xendesktop-servicing-options.html?_ga=2.154495864.1966195545.1517838608-948290909.1516239666.

* Personal vDisk are not covered by the Long Term Service Releases (LTSR) servicing option.

Reference: https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/whats-new/removed-features.html

Legacy 7.6 LTSR FAQs:

How do I get a Windows 10 VDA that is 7.6 LTSR compliant?

With the release of XenDesktop 7.9, Citrix has updated the 7.6 LTSR list of compatible components to include Windows 10 with the use of the XenDesktop Virtual Delivery Agent (Desktop VDA 7.9 or higher). Customers looking to remain 7.6 LTSR compliant and deploy Windows 10, should install the most recent XenDesktop VDA (7.9 or higher) on their Windows 10 virtual desktops images within their 7.6 LTSR site. Also, for customers using PVS will need to leverage PVS 7.9 or higher to provision Windows 10 VDAs. Customer should also note that they may be asked to update to a newer Current release version of the VDA and PVS to access fixes for Windows 10 desktops, whereas all other 7.6 LTSR components will be eligible for fixes via a cumulative update.

Does a customer with SA and a Support Contract qualify for the benefits of a Long Term Service Release?

A customer with active subscription advantage and a support contract such as Premier Support, Preferred Support or Enterprise Support is eligible for similar benefits of the Software Maintenance program; therefore, they are eligible for the benefits of Long Term Service Releases. However, Citrix is moving forward with our new Citrix Customer Select Services program as a replacement for Software Maintenance as well as legacy support contracts; therefore, customers should expect that future Long Term Service Releases will be a benefit of Citrix Customer Select Services only.

Can I use Personal vDisk with XenApp and XenDesktop 7.6 LTSR site?

No. Using Personal vDisk in XenApp and XenDesktop 7.6 LTSR site will break 7.6 LTSR compliance for the site.

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