How to Reset ShareFile Password

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Reset Forgot Password

If you have forgotten your ShareFile account password, you can reset it from your ShareFile account login screen.

Important: ShareFile password reset uses the reCAPTCHA tool for verification. reCAPTCHA is not supported by Microsoft Edge. See ShareFile No Password Reset in Microsoft Edge for more information.

  1. Navigate to your login screen and click the Forgot password? link below the login button.
  2. Verify your identity.
  3. Complete the reCAPTCHA tool.

    User-added image

  4. Click send.
  5. The ShareFile system will send you an email that contains a link to reset your password. This link will expire after 15 minutes. Each time you send a password reset, the previous reset link will expire.
  6. Enter a new password.

Note:

If you come across error “You Do Not Have Permission to Change Password for the Below Account(s)”, refer article CTX239979 –ShareFile Error: “You Do Not Have Permission to Change Password for the Below Account(s)”

Change Your Password

  1. Log in to your ShareFile account and click Settings > Personal Settings > Edit Profile
  2. Under Change Password, enter your old password prior to creating a new one.
  3. Click Save.

Can’t Change Password

You may only modify your password if you have been granted access to do so. If you cannot change your password, please contact the administrator on your account.

ShareFile Password Requirements

By default, a ShareFile password must contain:

  • A minimum of 8 characters
  • 1 upper case letter
  • 1 lower case letter
  • 1 number
  • No more than 50 characters

These requirements cannot be modified.

Additional Password Requirements

The Administrator user of your ShareFile account may change the password requirements for the ShareFile account at their own discretion. To do so, navigate to the Admin section of your ShareFile account and click Password Policy in the sidebar. Any changes made will go into effect the next time a user changes his or her password. When a password’s expiration time is met, users will be prompted to change their password the next time they log in to ShareFile.

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