Request with ShareFile

This article shows you how to request a file from your ShareFile account. Requests can be created using the Citrix Files mail system or by requesting a link to add to an email.

The Request function allows you to request files to a specific location in your Citrix Files account. Requests can be sent via the Citrix Files email system, or a standalone link can be generated that you can then copy and paste elsewhere.

Looking for a web form or upload page for your site?

Request messages aren’t intended for repeated, long-term use. Check out our Remote Upload Form feature for something more suitable.
Requesting entire folders?

Request a File links sent in this manner do not support the use of the Java Uploader. If your recipient needs to upload entire folders, consider creating them as a client user on your account so they may sign in securely and upload folders.

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Request with ShareFile Get a Request Link you can send yourself Request Files to a Specific Folder


Request with ShareFile

Request with ShareFile allows you to send your file request using the Citrix File email system. With this method, the recipient receives an email message containing a secure link to upload the file(s).

Click Request Files from the Dashboard, then choose Request with Workspace

User-added image


Customize Your Message Before Sending


  1. Enter a Recipient for your message. You can enter an external user’s email address manually, or select users from your address books or distribution groups.
  2. Request files will be uploaded to allows you to select where you want the uploaded files to be stored.
    • Files are uploaded to the File Box by default.
    • Remember, files that are in the File Box for longer than its default retention policy will automatically be deleted by the system.
    • If you want to be able to access the uploaded file beyond that retention period, select a different upload location or move it out of the File Box.
    • Files cannot be uploaded to the root of Shared Folders or Favorite Folders.
  3. Enter a Subject for your message. You may enter additional text in the Body of your message if needed.
  4. Edit Message Options allows you to customize the following:
    • Send me a copy of this email – Receive a copy of the email message
    • Email me when files are uploaded – Receive a notification email when the upload link is used by your recipient
    • Require recipients to log in – Require that recipients log in with their Workspace account (or create one)
    • Access expires – Set how long you want the upload link to be accessible
  5. Click Send when ready. You will receive confirmation that the request was sent successfully.

Get a Request Link

Get a Link allows you to quickly obtain a secure upload link you can share. With this method, Workspace generates a link that you can copy and paste.

Click Request Files from the Dashboard, then choose Get a Link

User-added image


Customize Your Link Before Generating

  1. Request files will be uploaded to allows you to select where you want the uploaded files to be stored. Use the folder tree menu to select a new destination.
    • Files are uploaded to the File Box by default.
    • Remember, files that are in the File Box for longer than its default retention policy will automatically be deleted by the system.
    • If you want to be able to access the uploaded file beyond that retention period, select a different upload location or move it out of the File Box.
    • Files cannot be uploaded to the root of Shared Folders or Favorite Folders.
  2. Edit Link Options allows you to customize the following:
    • Email me when files are uploaded – Receive a notification email when the upload link is used by your recipient
    • Require recipients to enter name and email – Require that recipients enter their name and email address before they upload files. This is for tracking purposes.
    • Access expires – Set how long you want the upload link to be accessible
  3. Click Get a Link to generate the final link that you can then copy and paste.

Request Files to a Specific Folder

To have files uploaded directly to a folder through a request, navigate to the folder where you want files sent and click the Request Files link in the + menu to the right of the folder name.

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