ShareFile Two-Step Verification

Feature Topics

About Two-Step Verification

Two-Step Verification uses your phone to provide an extra layer of security for your username and password. After logging in, you will enter a Citrix verification code sent to your phone via text message (SMS) or voice call. Two-Step verification also supports Authenticator apps like Google and Microsoft as an option to instead of receiving verification codes.

Two-Step Verification is available to both client and employee users.

Note: Some apps require an application-specific password that must be generated before you can sign into the app. Read more here.

Supported Apps

Once enabled, these apps may use Two-Step verification for authentication:

  • ShareFile Sync for Windows

  • ShareFile Sync for Mac

  • Citrix Files for Windows

  • Citrix Files for Mac

  • Citrix Files for Outlook

  • Citrix Files for iOS

  • Citrix Files for Android

Note: Citrix Files for Outlook users may need to re-authenticate to their plugin after enabling Two-Step Verification.

Unsupported Apps

Please note that the following apps do not support the Two-Step Verification feature. If Two-Step Verification is enabled for your account, you will need to to generate an application-specific password to login to these tools:

  • FTP

  • User Management Tool

  • Custom API script

  • Storage zone controller configuration page

  • Legacy Applications

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