User Prompted for Additional Credentials on Workspace URLs When Using Federated Authentication Providers

Overview:

Users may be prompted for additional authentication when navigating to Citrix Workspace URLS if Workspace is configured to use a federated identity provider.

Example:

Users may be prompted for Azure AD credentials when Using AAD for Authentication to Citrix Workspace, even if the user has a valid Microsoft authentication token.

Scenario

  • Authenticate to an existing O365 or Azure AD provisioned resource
  • Browser retains the Microsoft authentication token for the session
  • Navigate to Citrix Workspace URL (configured to use AAD as the Workspace IdP)
  • Previous authentication token is NOT accepted by Workspace
  • User is prompted again prompted to provide Azure AD credentials to login to Workspace

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