When Enrolling iPad using Enrollment Invitation wrong profile is downloaded and enrollment fails

It is recommended to use the iOS URL (platform = iOS).

Safari on iPad devices, now reports itself as a macOS device.

Citrix Endpoint Management site has no option to redirect to the correct iOS site, before the browser will redirect to the right web page. As a result, the wrong profile is downloaded.


When enrolling an iPadOS device using the iOS URL (i.e. https://serverFQDN:8443/instanceName/ios/otae), the following message will be displayed. Please ignore the message and enter credentials to enroll

Note:Enrolling using OTA URL is not supported anymore for iPadOS and iOS (only for macOS)

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