Windows 10 May 2019 Update (v1903) – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. On 21st May 2019, Microsoft released its latest Semi-Annual Channel release for Windows 10 called ‘May 2019 Update’ (v1903).

This article is intended to capture known issues with Windows 10 v1903 that have been identified so far through Citrix internal testing and customer reports.

Note:

  • This is a live article and is updated as and when new information is available.


Known Issues

The following are the known issues:

Issue 1

Issue Description

Print command from inside an ICA session of Windows 10 v1903 client fails to print using mapped Citrix UPS configured XPS Printer.

[HDX-13664]

Problem Cause

XPS Viewer is not available on Windows 10 v1803 and later versions by default. It is available as a Feature on Demand.

Solution

To install XPS Viewer, follow the below steps:

  • Open Command Prompt in elevated mode
  • Run the command “Dism /online /add-capability /CapabilityName:XPS.Viewer~~~~0.0.1.0”

Note:

  • The machine should be connected to the Internet for above command to acquire and install XPS Viewer.

Issue 2

Issue Description

Citrix User Profile Manager (UPM) stops working after Windows 10 is upgraded to Windows 10 v1903.

[TPV-1307]

Problem Cause

Some of the registry keys related to Citrix UPM are getting removed during upgrade process.


Solution

This issue is fixed with the Microsoft’s March 2019 Updates for Windows 10. Install the respective March 2019 update OR its replacement on your existing Windows 10 version before upgrading to Windows 10 v1903.

Issue 3

Issue Description

Users are unable to uninstall Desktop Lock if Windows 10 was upgraded to v1903 with Desktop Lock and Workspace App installed.

[TPV-744]

Problem Cause

During the upgrade,the key CtxBackupShell is getting removed under [HKLM -> SOFTWARE -> Microsoft -> Windows NT -> CurrentVersion -> Winlogon] . As a result, an error message “1: Read failed HKLMSOFTWAREMicrosoftWindows NTCurrentVersionWinlogonCtxBackupShell=(32bit on 32bit)” is displayed.

Solution

Users are advised to install KB4505903 OR its replacement and then try to uninstall Desktop Lock.


Issue 4

Issue Description

Printers part of Universal Print Server are no longer mapped after Windows 10 is upgraded to Windows 10 v1903. This issue is not seen with fresh install of Windows 10 v1903.

[LCM-5677]

Solution

There is no solution. Support for custom print drivers have been deprecated by Microsoft.

Issue 5

Issue Description

Unable to print using mapped printers if Universal Print Driver is used with Windows 10 v1903 VDA.

[LCM-5691]

Solution

Citrix is investigating this issue.


Issue 6

Issue Description

“Direct3D11 error: out of memory” error message may be seen within VDA with Applications like Unigine Heaven 3.0 in DirectX 11 mode on Windows 10 v1903 x64 build 18342

[LCM-5714]

Problem Cause

DirectX 11 enabled apps inside VDA with a GPU assigned fails to work with an out of memory error.

Solution

There is no solution at this time. Citrix is working with Microsoft to resolve this issue.

Issue 7

Issue Description

Citrix Workspace Environment Management (WEM) Agent fails to work when Windows 10 is upgraded to v1903.

[TPV-1184]

Problem Cause

The ‘Norskale’ key under [HKLM -> System -> CurrentControlSet -> Control] is removed during the upgrade to v1903.

Solution

Citrix is working with Microsoft to resolve this issue. To restore functionality, users could uninstall WEM Agent on the upgraded machine, reinstall and reconfigure.

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