This happens when there are multiple ShareFile accounts associated with your account. The login page is not tied to a specific ShareFile account and thus the system will match your email address to all associated ShareFile accounts, and these will be included in the password reset email. Click “Reset password” next to the account that you want to login to, and reset the password. This email will come from firstname.lastname@example.org.
Here is an example email with three password reset links:
If this did not work for you, try the following:
- Use the “Forgot Password” link is used on your ShareFile account’s direct subdomain URL, [subdomain].sharefile.com
- You will receive a password reset email will be for that specific account. This password reset email will come from email@example.com.
- Follow the on-screen instructions to create a new password.
- Open [subdomain].sharefile.com and login using the new password.