An error occurred calling into the Microsoft Exchange Information Store service: the call to %1 failed with error %2.

Details
Product: Exchange
Event ID: 1014
Source: IMAP4SVC
Version: 6.5.7596.0
Message: An error occurred calling into the Microsoft Exchange Information Store service: the call to %1 failed with error %2.
   
Explanation

This Error event indicates that users using Internet Message Access Protocol version 4rev1 (IMAP4) clients are unable to access their mailboxes or public folders on the Exchange 2003 Server.

This event may be caused by of one of the following factors:

  • The IMAP4 service is not enabled on the front-end or back-end Exchange 2003 servers

  • Users cannot log on to the Exchange server

  • The Exchange Information Store service takes a long time to start

Note   The IMAP4 Internet-based protocol engine enables Internet-based clients, such as Microsoft Outlook Express, to communicate with Exchange 2003. Microsoft Exchange IMAP4 enables mail access with some advanced features, such as folder synchronization and browsing subjects before downloading messages to the client.

   
User Action

To resolve this error, do one or more of the following:

  • Check to see whether IMAP4 service is enabled on the front-end or back-end servers

  • Check the application event log for information on the Exchange Information Store service (MSExchangeIS).

For more information see the following articles:

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