An interoperability error occurred. Primitive related error reported by , error code: . Contact Microsoft Technical Support. [ ] (14)

Details
Product: Exchange
Event ID: 4285
Source: MSExchangeMTA
Version: 6.5.6940.0
Component: Microsoft Exchange Message Transfer Agent
Message: An interoperability error occurred. Primitive related error reported by <directory name>, error code: <error code>. Contact Microsoft Technical Support. [<value> <value> <value> <value>] (14)
   
Explanation

The diagnostics logging levels of the message transfer agent (MTA) interface and interoperability categories should be increased to create interoperability logs. These logs are text logs that consist of the binary contents of communication among MTAs in different sites and between MTA and client applications within a site. They are stored in the \Exchsrvr\Mtadata directory. The current log is always named Bf0.log. Prior logs are named Bfx.log, where x increases as the age of the log increases.

   
User Action

To help Microsoft Product Support Services determine the problem, create log files. For more information, see Microsoft Knowledge Base articles 163032 and 168906.

To create Ap*.log files, in the Diagnostics Logging tab of the Server Properties dialog box, select MSExchangeMTA and set the logging level of the Interoperability and Interface categories to Maximum. To create Bf*.log files, set the logging level of the APDU and X.400 Service categories to Maximum. Save all MTA log files (mtadata\*.log), Event Viewer output, and database files. Contact Microsoft Product Support Services

You can enable text event log files (Ev*.log) by modifying the registry. Contact Microsoft Product Support Services for assistance.

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