Background thread halted on database “” due to error code .

Details
Product: Exchange
Event ID: 7200
Source: MSExchangeIS Mailbox Store
Version: 6.5.6940.0
Component: Microsoft Exchange Information Store
Message: Background thread <thread name> halted on database “<name>” due to error code <error code>.
   
Explanation

This is an event id of the type error. The Microsoft Exchange Information Store service runs many tasks and performs maintenance operations in the background. MSExchangeIS Event ID 7200 is a generic event that identifies a thread running in the background that is halted due to an unexpected error. The thread name identified can vary, as can the error code. Even for the same thread name and error code, the cause can vary. This is because there can be many different causes for a background thread to be halted. Some of the common thread names with their associated error codes as listed in the Description section of Event 7200 and their causes are listed below. Other thread names, error codes, and causes have been noted. Check the application log for associated events to determine further context for the causes of this error.

  • Thread Name FDoUpdateCatalog due to error code 0x80070005. This event occurs due to setting properties of Full Text Indexing on the mailbox store or the public store. Based on the description of this error, the FDoUpdateCatalog has been halted. This may indicate that full-text indexing was originally set with the interval time set to Always, and then the service was disabled and the interval time was not set back to Never. This issue can occur if Exchange 2000 reads this interval time and the service is not running; Exchange 2000 logs the error because Exchange 2000 determines that the service should be on. Additionally, the same behavior may occur if full-text indexing was originally set on the public folders and then disabled, but the interval was never disabled.
  • Thread Name FDoUpdateCatalog due to error code 0x80004005. When you try to save appointments in Exchange 2000, all or some calendar information may be lost. This behavior can occur if Norton AntiVirus Corporate Edition is installed on the Exchange 2000 server. This configuration is not recommended by the Norton AntiVirus vendor, Symantec.
  • Thread Name FBackgroundTimedEvent due error code 0x3ed. Background cleanup errors occur during Information Store service shutdown. Despite this error message, the Information Store service shuts down cleanly. This issue can occur because Exchange 2000 does not suppress these error messages when the store is shutting down. These error messages are misleading and do not indicate a problem. They can be safely ignored.
   
User Action

Several fixes have been written for this event. Therefore, make sure that the latest Exchange service pack has been applied to the server. Determine if any new hotfixes have been released which refer to this event. Because the thread name, error codes, and causes for this event can vary, check the application log for associated events to determine further context for the causes of this error. Specific resolutions to the named causes above are listed below.

  • Install Exchange 2000 SP2 or greater. Alternatively, use the following workaround.
    1. Enable full-text indexing for the information store that is being affected. Start Exchange System Manager for Exchange 2000. Click to expand the Organization object, click to expand the <Site> object, and then click to expand the Servers object. Click the <Server_name> object, click the <Storage_group_name> object, and then click the mailbox store object. Right-click the Mailbox Store object, and then click Create Full-Text Indexing on the shortcut menu. Click OK to the catalog path.
    2. Wait until full-text indexing is enabled; this may take some time for large information stores. Right-click the mailbox store object, and then click Properties on the shortcut menu. NOTE: If the information store database (on which you are setting up the index) is very large, you may need to schedule this process for a time when production will not be interrupted because indexing occurs on all of the mailboxes.
    3. Click the Full-Text Indexing tab, and then change the interval back to Never.
    4. Disable full-text indexing for the information store: Click to expand the Organization object, click to expand the <Site> object, and then click to expand the Servers object. Click the <Server_name> object, click the <Storage_group_name> object, and then click the Mailbox Store object. Right-click the mailbox store object, and then click Delete the Full-Text Indexing on the shortcut menu. Click OK to the catalog path. After 15 minutes, refresh the application event logs; the error messages should be gone.
  • To resolve this issue, remove the Norton AntiVirus Corporate Edition from the Exchange 2000-server. For virus protection on the Exchange 2000 server, install an Exchange-aware antivirus program.
  • Install Exchange 2000 SP1 or greater.

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