|Component:||Microsoft Exchange Information Store|
|Message:||Error code %1 when freezing the Storage groups.|
This problem can occur if all the following conditions are true when the Volume Shadow Copy Service requestor in the third-party backup program uses Volume Shadow Copy Service to back up or to restore selected Exchange Server 2003 storage groups:
A supported hotfix is now available from Microsoft that resolves this error. For information about obtaining this hotfix, see Microsoft Knowledge Base article 838864 “A backup or a restore operation of Exchange 2003 storage groups fails with event IDs 9609 and 9611 when you use Windows Server 2003 Volume Shadow Copy Service” (http://go.microsoft.com/fwlink/?linkId=3052&kbid=838864).