%1: Failed to get the protocol IP address and port bindings from the metabase.

Details
Product: Exchange
Event ID: 1013
Source: MSExchangeCluster
Version: 6.5.0000.0
Message: %1: Failed to get the protocol IP address and port bindings from the metabase.
   
Explanation
You will receive the following phrase in the Event Description:

%1 Cluster Service failed to get the protocol IP address and port bindings from

the metabase.

NOTE: %1: will be replaced with one of the following:

Exchange IMAP4 Virtual Server Instance – (VIRTUAL SERVER NAME):

[Storage Group Name] Exchange Virtual HTTP Server:

Exchange SMTP Virtual Server Instance – (VIRTUAL SERVER NAME):

Exchange POP3 Virtual Server Instance – (VIRTUAL SERVER NAME):

Exchange NNTP Virtual Server Instance – (VIRTUAL SERVER NAME):

By far, the most common cause of Event ID 1013 is metabase corruption.

Metabase corruption and other causes for Event ID 1013 and their resolutions

are discussed below.

Cause 1 – Metabase corruption itself can occur for a variety of reasons, including the following: antivirus software scanning the %systemroot%\system32\inetsrv\metabase.bin

file, Iisadmin.exe process stopped or killed unexpectedly, unsupported editing

of the metabase, and disk corruption or other hardware failures.

Cause 2 – The specific protocol container is missing in the Active Directory

under CN=Protocols.

   
User Action

Resolution 1 – On a stand-alone Exchange server, restore a full metabase
backup or reinstall IIS, and then reinstall Exchange and current service packs. 

On a clustered Exchange server, restore a full metabase backup for the cluster

node that is experiencing this issue. Make sure that the backup was made before

you removed SMTP from the node.  However, if a metabase backup is not

available, you must evict the node from which SMTP was removed from the cluster.

To rebuild Exchange SMTP for a single node of the cluster: Evict the node

that is experiencing this issue from the cluster. Use the Add/Remove Components

tool to remove the cluster components from the evicted node. Remove Exchange from the evicted node, manually if necessary. Remove and reinstall the SMTP

service on the evicted node. Use the Add/Remove Components tool to add the

cluster components back to the node. Reinstall Exchange and the appropriate

service pack.

Resolution 2 – Restore the specific protocol container from backup.

Alternatively you can move all users and public folders from this server and

remove and recreate the cluster Exchange System Attendant.

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