OALGen could not generate full details for entry ‘%1’ in address list ‘%2’ because the total size of the details information is greater than 64 kilobytes. – %3

Details
Product: Exchange
Event ID: 9321
Source: MSExchangeSA
Version: 8.0
Symbolic Name: evtOALDetailsTruncatedForEntry
Message: OALGen could not generate full details for entry ‘%1’ in address list ‘%2’ because the total size of the details information is greater than 64 kilobytes.
– %3
   
Explanation

This Error event indicates that the full details for user %1 in Offline Address List (OAL) %2 will be truncated because the size of a specific attribute exceeds the default limit of 64 kilobytes per attribute. This error is typically associated with users who have an abnormally large list of e-mail proxy addresses or e-mail certificates.

   
User Action

To resolve this error, use the following list of attributes to examine the properties of the user specified in the error and determine which attribute is causing the error. After the attribute has been identified, perform one of the following two options to resolve the error:

  • Reduce the number of items in the attribute by removing them from the user object in Active Directory.

  • Change the maximum size limit for the specific attribute. For more information about identifying the attribute that caused the error and making a registry change to resolve the error, see MSDN blog entry OAB Property filtering for Exchange 2003 Service Pack 2 OAB Version 4.

    Note   The content of each blog and its URL are subject to change without notice.

The following list contains the attributes in a limited OAL when there has been no full download:

PR_EMAIL_ADDRESS_A

PR_DISPLAY_NAME_A

PR_OFFICE_LOCATION

PR_ACCOUNT_A

PR_SURNAME_A

PR_SMTP_ADDRESS_A

PR_SEND_RICH_INFO

The following list contains the attributes included in a full details OAL, in addition to the seven attributes that are included in a limited OAL. The last two properties are in addition to the Unicode OAL.

PR_USER_CERTIFICATE

PR_USER_X509_CERTIFICATE

PR_EMS_AB_X509_CERT

PR_BUSINESS_TELEPHONE_NUMBER_A

PR_GIVEN_NAME_A

PR_INITIALS_A

PR_STREET_ADDRESS_A

PR_LOCALITY_A

PR_STATE_OR_PROVINCE_A

PR_POSTAL_CODE_A

PR_COUNTRY_A

PR_TITLE_A

PR_COMPANY_NAME_A

PR_ASSISTANT_A

PR_DEPARTMENT_NAME_A

PR_BUSINESS_TELEPHONE_NUMBER_A

PR_HOME_TELEPHONE_NUMBER_A

PR_BUSINESS2_TELEPHONE_NUMBER_A

PR_HOME2_TELEPHONE_NUMBER_A

PR_PRIMARY_FAX_NUMBER_A

PR_MOBILE_TELEPHONE_NUMBER_A

PR_ASSISTANT_TELEPHONE_NUMBER_A

PR_PAGER_TELEPHONE_NUMBER_A

PR_COMMENT_A

PR_EMS_AB_PROXY_ADDRESSES

PR_EMS_AB_TARGET_ADDRESS

PR_EMS_AB_HOME_MDB_A

Be aware that the OAL does not contain custom properties in the directory that an administrator has added, such as employee ID, organizational hierarchy information, or group membership information. Microsoft Office Outlook needs access to the server to be able to retrieve this information.

If you cannot resolve this issue, or you experience other problems or mail flow interruptions in the Exchange environment, contact Microsoft Product Support Services. For information about contacting support, visit the Microsoft Help and Support Web site.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

Related:

Leave a Reply