Outlook Web Access did not initialize.File %1 in theme folder %2 was not parsed. The attribute %3 is empty. Line %4, Position %5.

Details
Product: Exchange
Event ID: 21
Source: MSExchange OWA
Version: 8.0
Symbolic Name: ThemeInfoEmptyAttribute
Message: Outlook Web Access did not initialize.File %1 in theme folder %2 was not parsed. The attribute %3 is empty. Line %4, Position %5.
   
Explanation

This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize. This event may occur if the following conditions are true:

  • The Outlook Web Access themeinfo.xml file that is stored in the theme folder referenced in the event description contains an XML attribute such as “displayname.”

  • No value is specified for this attribute.

The default location of the themes folder is C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\<version>\.

   
User Action

To resolve the error, follow these steps:

  • Replace the themes folder and the default subfolders with the files and folders that are located on the Microsoft Exchange Server 2007 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\version\ folder of the Exchange 2007 DVD.

  • If a custom Outlook Web Access theme is used, re-create all the files that are associated with the custom theme.

  • Make sure that the attribute referenced in the event description contains a value.

For more information about Outlook Web Access themes, see How to Create a Theme for Outlook Web Access.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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