Outlook Web Access was unable to initialize.File “%1” in theme folder “%2” could not be parsed. There was an error parsing the XML file. Line “%3”, Position “%4”.

Details
Product: Exchange
Event ID: 25
Source: MSExchange OWA
Version: 8.0
Symbolic Name: ThemeInfoErrorParsingXml
Message: Outlook Web Access was unable to initialize.File “%1” in theme folder “%2” could not be parsed. There was an error parsing the XML file. Line “%3”, Position “%4”.
   
Explanation

This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize because the system could not correctly parse the XML file referenced in the event description. The event may occur if any of the following conditions is true:

  • The file is corrupted.

  • The file contains invalid format or entries that are not allowed by Outlook Web Access themes.

   
User Action

To resolve the error, follow these steps:

  • Replace the themes folder and the default subfolders with the files and folders that are located on the Microsoft Exchange Server 2007 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\version\ folder of the Exchange 2007 DVD.

  • If a custom Outlook Web Access theme is used, re-create all the files that are associated with the custom theme.

  • Make sure that the entries and format that are used in the custom themes files, such as themeinfo.xml, is correct.

For more information about Outlook Web Access themes, see How to Create a Theme for Outlook Web Access.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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