Outlook Web Access was unable to parse the Address Book custom properties. RootElementNotFound in “%1” at line number = “%2”. Make sure that this file contains “CustomProperties” as the root element. If this error is not addressed, users will not be able to view the custom properties. For information about how to troubleshoot this issue, see the Help and Support Center.

Details
Product: Exchange
Event ID: 31
Source: MSExchange OWA
Version: 8.0
Symbolic Name: CustomPropertiesRootElementNotFound
Message: Outlook Web Access was unable to parse the Address Book custom properties. RootElementNotFound in “%1” at line number = “%2”. Make sure that this file contains “CustomProperties” as the root element. If this error is not addressed, users will not be able to view the custom properties. For information about how to troubleshoot this issue, see the Help and Support Center.
   
Explanation

The specified file is used to configure a list of custom properties on users’ Active Directory objects that will be shown on the Outlook Web Access user properties page. This Error event indicates that the root element of the file is named something other than “CustomProperties”.

   
User Action

To resolve this error, do one or more of the following:

  • Open the specified file and rename the root element to “CustomProperties”.

  • If you have difficulty resolving the issue, contact Microsoft Customer Support. For information about how to contact support, visit Microsoft Help and Support.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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