Permanent failure reported by policy group provider for ‘name’:’name’, error=error code. Taking provider offline.name

Details
Product: Exchange
Event ID: 8231
Source: MSExchangeAL
Version: 6.5.0000.0
Message: Permanent failure reported by policy group provider for ‘name’:’name’, error=error code. Taking provider offline.name
   
Explanation
The 8231 event indicates that problems were encountered when implementing Recipient Policies in an Exchange 2000 environment. The related events (2027, 2037, 8247, etc.) in the application log will indicate the underlying cause of the problems.

  • The issue can occur because of an invalid or third-party e-mail address

    generator. When the System Attendant starts, it attempts to load an address

    generation dynamic-link library (DLL) file for each address type that the

    Recipient Update Service (RUS) is responsible for stamping. If the System

    Attendant is unable to load the DLL for any address type, the RUS fails to

    stamp any e-mail addresses and logs an 8231 event in the application log.

  • In a scenario where the Mailboxes are on an Exchange 2000 Server in one

    domain (say, DOMAINA) and the user accounts are home in another domain

    (say, DOMAINB), this issue can occur if DNS name resolution between the

    Exchange 2000 server that is running the RUS and the target domain controller

    in the remote domain (DOMAINB) is malfunctioning; or if the NetBIOS

    Name for the DC in the remote domain is not resolvable by the Exchange 2000

    Server.

  • In an environment where there are multiple DCs involved, ensure that the

    DCs/GCs are synchronized before attempting a rebuild of the RUS.

   
User Action
  • To resolve this issue, either manually copy the missing DLL file from an

    existing Exchange Server computer, or disable that particular address type so

    that the Recipient Update Service no longer attempts to load the DLL.

  • Ensure that DNS is configured appropriately to enable the Exchange 2000

    Server to resolve the FQDN and the NetBIOS name of the remote DC.

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