process name (process id) file nameThe streaming page read from the file “value” at offset value for error code bytes failed verification due to a page checksum mismatch. The expected checksum was value and the actual checksum was %9. The read operation will fail with error value. If this condition persists then please restore the database from a previous backup.

Details
Product: Exchange
Event ID: 478
Source: ESE
Version: 6.5.0000.0
Message: process name (process id) file nameThe streaming page read from the file “value” at offset value for error code bytes failed verification due to a page checksum mismatch. The expected checksum was value and the actual checksum was %9. The read operation will fail with error value. If this condition persists then please restore the database from a previous backup.
   
Explanation

The streaming database specified in the message is corrupt.

An online Exchange-aware backup fails to complete and you receive the following phrases in the event Description:

Information Store (number) The streaming page read from the file

“[path]\priv1.stm” failed verification due to a page checksum mismatch. The read

operation will fail with error -613 (0xfffffd9b). If this condition persists,

restore the database from a previous backup.

  • Error -613 =  0xfffffd9b = JET_errSLVReadVerifyFailure = Checksum error

    in SLV file during backup. This issue occurs because in certain database

    operations, including but not limited to online backup, the backup routine makes

    a call to the operating system to read a 4-KB page of data from the database on

    disk and write the data to tape. Before the online backup process writes the

    data that is returned from the operating system call to the tape, the online

    backup process compares the checksum value in the page header (recorded when

    this page was written to disk) to that being returned from the READ call. If the

    checksum values do not match, the Exchange database engine detects this and

    returns the error -613. Error -613 (JET_errSLVReadVerifyFailure) is

    similar to error -1018 (JET_errReadVerifyFailure). Exchange logs error -613

    for checksum errors on the .stm database file and logs error -1018 for checksum
    errors on the .edb database file.

  • Anti-virus software — program settings such as manual scans and file

    level scans of database folders and the M: drive and settings for the

    anti-virus software in the Registry.

  • 3rd Party programs such as anti-spam programs, SMTP disclaimer software packages,

    and mail archiving programs .

  • Problems with the hard disk subsystem or controllers of the system.
   
User Action
  • To resolve this issue, first determine the root cause of the corruption. To

    do so, check the system log, run chkdsk and perform other diagnostic tasks. If

    you do not determine and fix the root cause of the -613 error, the corruption

    problem may occur again, even if you repair the databases or restore the

    databases from a backup.

  • Try removing the anti-virus software, or 3rd party software, for testing

    purposes.

  • Resolution 1 – Restore the information store from the previous online

    backup.

  • Resolution 2 – Move the mailboxes to another server or mailbox store.

    If the public folder store is affected, replicate the content of the public folders to another server.

  • Resoluton 3 – If there is no valid online backup and as a last resort ,

    perform a repair using eseutil /p and then run the isinteg -fix.

    If the resolution requires a repair, you cannot repair the .stm file alone —

    you must repair the .edb file and its associated .stm file. After this

    procedure, the database may not be stable and reliable. Microsoft

    recommends that you immediately move the data out of the repaired database to

    a new database or rebuild the database.

Related:

Leave a Reply