process name (process id) instanceThe backup has stopped with error error code.

Details
Product: Exchange
Event ID: 214
Source: ESE
Version: 6.5.0000.0
Message: process name (process id) instanceThe backup has stopped with error error code.
   
Explanation

The backup has

stopped with an error [error #].

The cause depends on the Error listed at the end of the

Description section of the event. The most frequent causes are as follows:

  • Error -521 = 0xfffffdf7 = 4294966775 =

    JET_errInvalidBackupSequence = Backup call out of sequence. This is a

    generic error with several causes and it has been seen when

    anti-virus software is running on the server and scanning the folder where

    affected databases were. The error has been seen when anti-virus software is

    scanning the M: drive. The error has been seen when 3rd Party backup

    software is running on the server and a problem with the software is causing

    the error.

  • Error -1032 =  0xfffffbf8 = 4294966264 =

    JET_errFileAccessDenied = Cannot access file – the file is locked or in use.

    This error can occur if the account performing the backup does not have enough

    permissions to perform the backup.

  • Error -612 = 0xfffffd9c = JET_errLogReadVerifyFailure =

    Checksum error in log file during backup. This indicates a corrupt

    transaction log file. A backup cannot be made of a corrupt log file and the

    backup will fail. A checksum

    Jet error indicates a hardware root cause and is caused by hardware,

    controller, or file system level problems related to hardware.

   
User Action
  • Error -521 –

    the resolution depends on the actual cause. If anti-virus software is

    running on the server, do a comprehensive and exhaustive check on which

    subfolders the software is running against and remove the Exchange databases,

    log files, and check files and remove the M: drive from the scan. If you

    are using 3rd Party backup software, attempt a backup with NT Exchange-aware

    backup. If it succeeds, check with your vendor for any patches,

    updates, or fixes for your software.

  • Error -1032 –

    ensure the account performing the backup has enough permissions to perform the backup.

  • Error -612 –

    Check the Application log carefully for related events and patterns

    that may relate to this event. Check the System log carefully for related

    events and patterns including any errors related to hardware, drives,

    controllers, or the file system. If there are any such errors, replace the

    hardware, update the hardware system files, or repair the file system to

    prevent any future errors. If the information store database is running,

    it is suggested that you ExMerge your data to .pst files. You then may

    be able to stop the information store. If the database is consistent

    with Eseutil /MH, you can then remove all the log files and check file, start

    the information store, and perform a successful online backup.

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