Process %1 (PID=%2). Remote file %3 not found. Current synchronization task aborted.

Details
Product: Exchange
Event ID: 1013
Source: MSExchangeFDS
Version: 8.0
Symbolic Name: SourceFileDoesNotExist
Message: Process %1 (PID=%2). Remote file %3 not found. Current synchronization task aborted.
   
Explanation

This Error event indicates that the file specified in the event description is missing. The Microsoft Exchange File Distribution service requires this file to complete the file synchronization task. By default, the Microsoft Exchange File Distribution service synchronizes offline address book files every eight hours between servers running Exchange Server that are running the Mailbox server role and the Client Access (CAS) server role. The service also distributes custom Unified Messaging (UM) prompts.

This event may occur when either of the following conditions is true:

  • One or more offline address book files are missing on a Mailbox server. These address book files exist under every offline address book directory (represented by its GUID) in the ExchangeOAB file share.

  • One or more Unified Messaging files are missing on an Exchange server that is running the Unified Messaging server role.

   
User Action

To resolve this error, follow these steps:

  • If the file specified in the event description is an offline address book file, regenerate the file by using the following procedure:

    1. Note the offline address book GUID that follows the ExchangeOAB file share in the event description.

    2. Run the following Exchange Management Shell command: Update-OfflineAddressBook -Identity <offline address book identifier>

    3. Note   Replace <offline address book identifier> in the previous command with the GUID that you noted in step 1.

    4. Restart the Microsoft Exchange File Distribution service from the Microsoft Windows Services console on the Exchange server that logged this event.

      Note   If this procedure does not resolve this Error event, move all the files from offline address book directory (noted by the GUID that you determined in step 1) on the ExchangeOAB file share to any other directory and follow steps 2 and 3 again.

  • If the file specified in the event description is a Unified Messaging file, follow one or more of these steps:

    • If you have multiple UM servers, copy the missing file from another UM server.

    • Rerecord the missing file.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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