The logon to Outlook Web Access failed. If the problem continues, contact technical support for your organization and tell them the following: The Active Directory profile for “%1” does not have a primary SMTP address.This may have happened because the user’s account was not created with the Exchange Management Console or Exchange Server’s command-line tools. The following Exchange Management Shell steps provide one way of correcting the most common cause of the problem. Get-User “%2” | Disable-Mailbox. Get-User “%3” | Enable-Mailbox At the prompt, enter the mailbox database name (normally “Mailbox Store”).

Details
Product: Exchange
Event ID: 37
Source: MSExchange OWA
Version: 8.0
Symbolic Name: PrimarySmtpAddressUnavailable
Message: The logon to Outlook Web Access failed. If the problem continues, contact technical support for your organization and tell them the following: The Active Directory profile for “%1” does not have a primary SMTP address.This may have happened because the user’s account was not created with the Exchange Management Console or Exchange Server’s command-line tools. The following Exchange Management Shell steps provide one way of correcting the most common cause of the problem. Get-User “%2” | Disable-Mailbox. Get-User “%3” | Enable-Mailbox At the prompt, enter the mailbox database name (normally “Mailbox Store”).
   
Explanation

This Error event indicates that the user referenced in the event description could not log on to their mailbox using Microsoft® Office Outlook® Web Access because their mailbox does not have a primary Simple Mail Transfer Protocol (SMTP) address. Each user can have one or more SMTP addresses, but one of these addresses must be the primary address. The primary SMTP address displays in bold in the Exchange Management Console. This event may occur if the user mailbox was not created by using the Exchange Management Console or the Exchange Management Shell.

   
User Action

To resolve this error, follow these steps:

  1. Disable the mailbox for the user.

  2. Create a new mailbox for the user.

You can perform these procedures by using the Exchange Management Console or the Exchange Management Shell.

For information about how to disable a mailbox, see How to Disable a Mailbox.

For information about how to create a mailbox, see How to Create a Mailbox for a New User.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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