The managed folder assistant was unable to provision the managed default folder %1 in mailbox %2 because it was not found in the mailbox.

Details
Product: Exchange
Event ID: 10013
Source: MSExchangeMailboxAssistants
Version: 8.0
Symbolic Name: UnableToFindDefaultElcFolder
Message: The managed folder assistant was unable to provision the managed default folder %1 in mailbox %2 because it was not found in the mailbox.
   
Explanation

This Warning event indicates that managed folder mailbox assistant skipped processing the managed default folder specified in the event description because it may not have been created in the user mailbox specified in the event description. Managed folder mailbox assistant is a time-based Exchange assistant that provisions the managed default folders and managed custom folders in user mailboxes on scheduled intervals.

For more information about managed folders, managed content settings, managed folder mailbox policy, and managed folder assistant, see Deploying Messaging Records Management on Microsoft Exchange Server TechCenter.

This event occurs when managed folder assistant, while provisioning the mailbox specified in the event description, finds the default managed folder (for which a managed content setting was configured) missing from that mailbox.

   
User Action

To resolve this error, open Microsoft Office Outlook 2007 with /resetfolders switch and do the following:

  1. Logon to a client computer using the user account whose mailbox is specified in the event description.

  2. Click Start, and then click Run.

  3. Type outlook.exe /resetfolders and then click Ok.

If you cannot resolve this error using the option suggested here, contact Microsoft Product Support Services. For more information about how to contact support, visit the Microsoft Help and Support Web site.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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