The Microsoft Exchange ActiveSync process has been shut down Process id: [%1]. This event typically results from a shortage of system memory from overload. If this event is logged frequently, review the Application log for related events. The Client Access Server that the Microsoft Exchange ActiveSync service runs on may need to be load balanced to reduce system overload.

Details
Product: Exchange
Event ID: 1014
Source: MSExchange ActiveSync
Version: 8.0
Symbolic Name: AirSyncUnloaded
Message: The Microsoft Exchange ActiveSync process has been shut down Process id: [%1]. This event typically results from a shortage of system memory from overload. If this event is logged frequently, review the Application log for related events. The Client Access Server that the Microsoft Exchange ActiveSync service runs on may need to be load balanced to reduce system overload.
   
Explanation

This Information event indicates that the Microsoft.Exchange.AirSync.dll has been unloaded. This event is logged under the following operating conditions:

  • If any required services have been shut down.

  • If the Internet Information Services (IIS) server has stopped.

  • If the Exchange ActiveSync Virtual directory is stopped.

  • If the application pool is stopped.

    If you have manually configured ActiveSync to shut down the worker process after it is idle for a specific number of minutes, this event may also be logged. In this scenario, if Exchange ActiveSync detects that the Exchange ActiveSync DLL has not been used in a specific period of time, it will unload that DLL.

   
User Action

If one of these conditions occurred during typical operations, you can safely ignore this event. If one of these conditions occurred outside typical operations, review the Application log for other related events. You may have to check your IIS configuration settings.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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