The Microsoft Exchange Unified Messaging service detected a corrupted PIN for user “%1”. The user’s UM configuration data contains information such as the user’s current PIN and the number of consecutive times the user has entered an incorrect PIN. The user will not be able to log on to the Unified Messaging system until their PIN is reset.

Details
Product: Exchange
Event ID: 1135
Source: MSExchange Unified Messaging
Version: 8.0
Symbolic Name: CorruptedPIN
Message: The Microsoft Exchange Unified Messaging service detected a corrupted PIN for user “%1”. The user’s UM configuration data contains information such as the user’s current PIN and the number of consecutive times the user has entered an incorrect PIN. The user will not be able to log on to the Unified Messaging system until their PIN is reset.
   
Explanation

This Error event indicates that the PIN file that is used to access the mailbox from the telephone is corrupted. The file is stored in the user mailbox. The file contains the user’s current and pervious PINs, the number of consecutive times the user has entered an incorrect PIN, and the time the PIN was set. The user mailbox will be unavailable from the telephone until the PIN is reset by the user or by the Exchange administrators. This event may be caused by a corruption of the mailbox. It may also be caused when a third-party software application modifies the PIN file.

   
User Action

To resolve this error, do one or more of the following:

  • Request that the user specified in the event description reset the Unified Messaging (UM) PIN. The user can reset this using Microsoft® Office Outlook® 2007, or Microsoft Outlook Web Access 2007, or Microsoft Outlook Voice Access. For more information, see How to Reset the Voice Mail PIN.

  • Use the Exchange Management Console or Exchange Management Shell to reset the UM PIN. For more information, see How to Reset a User’s Unified Messaging PIN.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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